Client Success Strategist

Overview

Overview:
Audacy Atlanta is looking for a Client Success Strategist to work in tandem with Account Executives to strategically develop new business and subsequently oversee execution in post‑sale. The Client Success Strategist is ultimately responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met, as well as acting as the client advocate within the campaign execution and business operations teams.

From building the media plan through campaign delivery and wrap, this role will be the main client point of contact for executing advertising campaigns, including radio and digital media as well as live event integrations.

In addition to working with Account Executives, and key accounts the Client Success Strategist may also be responsible for managing up to 5 named accounts each quarter with expectation of maintaining and growing business strategically as well as assisting with key initiatives identified by members of the local leadership team.

The ideal candidate will possess exceptional client‑facing skills, have a thorough understanding of marketing and integrated media channels, and be able to lead large‑scale campaigns from start to finish while acting as a representative of Audacy. You will have a knack for communicating efficiently and effectively under pressure to our clients and internal teams, while ensuring the expectations of both are met.

Benefits:
Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex‑time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.

This is an evergreen posting. We are always on the lookout for exceptional talent to join our dynamic team. While we may not have an immediate opening, we are continuously building a roster of talented individuals who are interested in becoming a part of our organization when opportunities arise. By submitting your application, you will become part of our talent pool.

We appreciate your interest in joining our team and look forward to reviewing your application.

What You’ll Do:

• Proactively and intuitively recommend strategies that align with client defined KPI’s within Audacy guidelines.
• Create media plans/presentations and help shepherd deals from pre‑sale to close.
• Lead conversations with internal creative and execution teams to ensure client expectations and deadlines are met.
• Provide best‑in‑class “white glove” client service to key advertisers through great communication and properly setting expectations.
• Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales and internal execution teams.
• Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly.
• Digest and articulately relay feedback and expectations to client and internal teams.
• Proactively troubleshoot internal and external campaign concerns and work directly with the Director of Sales to seek out solutions that cater to both the client expectations as well as Audacy’s best practices.
• Confidently forecast the launch of a campaign and communicate any risk to revenue to internal teams.
• Partner closely with Sales Management on internal operations to gain internal approvals and develop timelines.
• Partner closely with Sales Managers & internal operation teams to monitor media implementation, pacing, and performance to ensure we deliver the campaign in‑full.
• Present campaign performance reports including delivery, optimizations, insights, and program recommendations including mid‑campaign and wrap reports.
• Other duties as assigned by Management.

Required & Preferred:

• Minimum 2 years in a client facing role preferably in media strategy and or digital agency environment.
• In…