Manager, Corporate Communications

Job Summary

The Manager, Corporate Communications is responsible for directing and managing communication strategies, systems and touchpoints and capturing the voice and tone of the company in a manner that promotes employee and franchisee engagement and drives passion and pride. This position serves as a champion for change management, working with the various enterprise teams by helping to drive and oversee and communicate strategic change management initiatives including the company’s transformation to a platform organization.

This position reports to the Sr. Director, Corporate Communications and works closely with the Brand Communications team and executives and team leaders across the organization.

The Manager of Corporate Communications is at the heart of the business, helping drive a positive and enriching culture initiatives from the top down. This position serves as a strategic advisor to leaders across the company to foster a collaborative and people‑centric culture that shifts mindsets to drive long‑term impact and business results.

• Communications:
  • Responsible for creating, distributing, and managing corporate associate communications and working alongside the Brand Communications team on franchisee communications. Tools include, but are not limited to:
  • GoTo News (weekly newsletter for corporate associates)
  • Digital Screens in Atlanta office
  • Communications Platform (email, intranet and app for franchisee and corporate team members)
  • Quarterly town hall meetings
  • Associate Special Events
• Research, write, edit and measure metrics on all communication channels.
• Manage evolving communication governance approach and process.
• Ensure internal/external communications are integrated by working in partnership with brand and corporate communications leads.
• Collaborate with internal and external groups to formulate change management plans and activities to support new projects.
• Apply strategic change management processes and tools to create a strategy to support and adoption of the significant changes required by a project or initiative.
• Conduct impact analyses, assess change readiness and identify key stakeholders.
• Integrate change management activities into project plans impacting multiple departments and functions across the business.

• Bachelor's Degree, Req

• 5+ years of experience in media/public relations and communications, Pref
• Retail, restaurant, food, or beverage experience, Pref

• Thrives in a matrix organization – strong collaborator, inspires and is able to align resources to identify critical needs / requirements to building market level implementation plans.
• Demonstrates knowledge of aligning appropriate communication methods with messaging and engagement.
• Self‑starter and collaborative team player who can plan and execute a multi‑year communications, culture and engagement roadmap.
• Ability to coach and execute against scenario planning.
• Strong written and verbal communication skills, with a keen eye for editing and proofreading.

Mid‑Senior level

Full‑time

Marketing, Public Relations, and Writing/Editing

Food and Beverage Services