Client Success Strategist

Overview

Job Title:
Client Success Strategist

Department:
Sales

Reporting To:
Director of Sales

Employment Type:
Full-Time

Location(s):
Atlanta, G.A.

Work Arrangement:
On-Site

Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.

This is an evergreen posting. We are always on the lookout for exceptional talent to join our dynamic team. While we may not have an immediate opening, we are continuously building a roster of talented individuals who are interested in becoming a part of our organization when opportunities arise. By submitting your application, you will become part of our talent pool.

We appreciate your interest in joining our team and look forward to reviewing your application.

What You'll Do

• Proactively and intuitively recommend strategies that align with client defined KPI’s within Audacy guidelines.
• Create media plans/presentations and help shepherd deals from pre-sale to close
• Lead conversations with internal creative and execution teams to client expectations and deadlines are met.
• Provide best-in-class “white glove” client service to key advertisers through great communication and properly setting expectations
• Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales and internal execution teams
• Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly
• Digest and articulately relay feedback and expectations to client and internal teams.
• Proactively troubleshoot internal and external campaign concerns and work directly with the Director of Sales to seek out solutions that cater to both the client expectations as well as Audacy’s best practices.
• Confidently forecast the launch of a campaign and communicate any risk to revenue to internal teams
• Partner closely with Sales Management on internal operations to gain internal approvals and develop timelines
• Partner closely with Sales Managers & internal operation teams to monitor media implementation, pacing, and performance to ensure we deliver the campaign in-full
• Present campaign performance reports including delivery, optimizations, insights, and program recommendations including mid-campaign and wrap reports
• Other duties as assigned by Management

Required & Preferred:

• Minimum 2 years in a client facing role preferably in media strategy and or digital agency environment
• In depth understanding of digital advertising strategy and measurement
• Strategic thinker and solution-oriented with proactive attitude
• Public speaking skills and ability to lead a room
• Proven ability to lead projects and work efficiently with internal resources
• Enjoy and thrive in a fast-paced, deadline-oriented environment with the ability to maintain composure under pressure
• Exceptional communication and writing skills
• Proficient in Google Office Suite
• Hybrid work environment and ability to travel as needed
• Valid driver’s license and transportation preferred but not mandatory

Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in  If you receive any suspicious requests or communications, please verify their authenticity before responding.

Audacy is a scaled, leading multi-platform audio content and entertainment company differentiated by its exclusive, premium audio content. Audacy operates one of the country’s two scaled radio broadcasting groups with leading positions across the country’s largest markets, as well as one of the country’s largest podcast networks and the Audacy…