Volunteer Services, Manager

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1

• Student Loan Repayment Assistance & Reimbursement Programs

• Family-focused benefits

• Wellness incentives

• Ongoing mentorship, development, and leadership programs

• And more

OVERVIEW:

• Plan, directs, manages, coordinates, monitors, implements, and directs policies, procedures, and activities related to Volunteer Services in accordance with established strategy, policies and objectives for Emory Healthcare.
• Plans and administers budget, supervises volunteer workforce, and resolves volunteer issues affecting daily operations.
• Develops volunteer goals and administers departmental policies, procedures, and related forms in accordance with regulatory guidelines.
• Collaborates with leaders to identify volunteer opportunities to ensure staffing needs are met.
• Establishes, reviews and updates job descriptions for volunteer workforce team.
• Develops volunteer opportunities that support and enhance the organization's mission.
• Develops and implements activities to recruit new volunteers.
• Coordinates and conducts orientation and in-service programs for volunteers.
• Resolves volunteer resource related issues, and is accountable for duty descriptions, training, disciplinary, termination, and placement decisions for volunteers and students.
• Monitors and directs volunteer workflow by observing and reviewing work flow to maintain efficient and timely services and a high level of customer service.
• Provides opportunities for the professional development of volunteers and work study students, coordinates appropriate in-services, orientation, and on-going training programs to promote best practices.
• Volunteer Program Strategy & Leadership
  • 1. Design, implement, and evaluate a comprehensive volunteer workforce strategy aligned with EHC's mission, values, and goals
  • 2. Lead short- and long-range planning for Volunteer Services
  • 3. Consult with organizational leadership to integrate volunteers and students into overall system strategy
  • 4. Develop programs for students to inspire the next generation of caregivers
  • 5. Assist with budget preparation and monitor program expenses
• Workforce Integration, Training & Quality
  • 1. Partner with EHC teams to integrate volunteers and work-study students into workflows
  • 2. Develop and deliver onboarding, training, annual in-services, and education programs
  • 3. Ensure compliance with Joint Commission and other regulatory requirements
  • 4. Support volunteers in delivering safe, high-quality, patient-centered care
  • 5. Address volunteer performance concerns and complaints
• Culture, Engagement & Patient Experience
  • 1. Foster a culture of empathy, compassion, and responsiveness across all volunteer roles
  • 2. Collaborate with Spiritual Health and DEI teams to support patients and care partners
  • 3. Support patient and family advisor programs to capture community insight
  • 4. Establish communication channels for volunteer feedback and concerns
  • 5. Lead recognition initiatives and special events celebrating volunteer achievements
• Recruitment, Partnerships & Community Engagement
  • 1. Recruit volunteers and match skills with department needs
  • 2. Partner with system resources to identify meaningful volunteer roles
  • 3. Build strong relationships with volunteers, leaders, and community partners
  • 4. Manage student and volunteer pipelines to support workforce sustainability
• Operations, Data & Systems Management
  • 1. Maintain volunteer records, databases, and…