Volunteer Coordinator

Volunteer Coordinator

The Volunteer Coordinator is responsible for the recruitment, training and supervision of volunteers with the goal of efficiently supporting the facility operations and assisting with events requested by other departments. This position maintains volunteer records and coordinates volunteer schedules, prepares volunteer program reports, and liaises with the community to attract new volunteers and drive volunteer engagement.

Essential Job Functions:

This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

Uphold the standards and values of Life Line Animal Project:

Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous -- Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity

Leadership Responsibilities:

• Recruit, direct, guide, and train volunteers in performance of the respective duties.
• Exhibit exceptional stewardship by evaluating, implementing and keeping current volunteer applications and screening process, volunteer handbook and training manuals on a regular basis.
• Manage the volunteer database to keep track of all volunteers, orientation dates, training dates, moneys collected, and all other information pertaining to individual volunteer job skills and work preference.
• Support saving the lives of animals by maintaining clear, strong communication with the volunteers to ensure all animal care and handling is done according to protocol.
• Provide opportunities for volunteers to give feedback, understand policies and interact in professional and social settings.
• Compassionately offer emotional support to volunteers, including engaging in sensitive conversations related to animals in distress or situations involving euthanasia.
• Provide guidance and coaching to volunteers, and address disciplinary matters in accordance with the standards and procedures outlined in the Volunteer Manual.
• Respect, embrace, and celebrate diversity by always operating with a judgement-free mindset and reminding our volunteers to practice the same.

Communication and

Collaboration:

• Build positive relationships with volunteers by greeting on-site volunteers daily.
• Support the implementation of volunteer job descriptions and volunteer training manuals.
• Facilitate professional interaction between volunteers and Life Line staff.
• Schedule and conduct volunteer orientations.
• Schedule and confirm volunteers for special events and other activities as requested from other departments.
• Schedule volunteers for Off-Site adoptions (and additional locations on an "as needed" basis) and confirm on a weekly basis.
• Record cancellations and make necessary changes to ensure adequate coverage of volunteer help.
• Draft, edit and publish a weekly newsletter to volunteers.
• Work in conjunction with the public and companies/organizations that are interested in community service projects.
• Courageously coordinate with other departments in the development and implementation of new volunteer programs.
• Keep record of special project volunteer hours and write letters of completed service when requested.
• Take responsibility to schedule volunteers for various positions in the shelter to ensure consistent and even coverage.
• Interface and cooperate with other departments within the organization by being involved in various planning committees.
• Perform customer service to the standards set forth in Life Line's employee manual.

General Responsibilities:

• Maintain a general understanding of all shelter operations, including animal care, adoption policies, volunteer opportunities, foster programs and any other operational processes.
• Stay informed about current animals in the shelter, including their needs, personalities, and status.
• Collaborate with other…