Quality Specialist

Job Title:

Quality Specialist

Location:

Remote, US
Pay: $20/hour
Training

Schedule:

Monday-Friday 8:00 a.m.

-5:00 p.m. ET
Target start date:
January 19
Duration:
Through May (exact end date TBD)

At Neovance, we transform the patient experience by driving better outcomes through compassion, innovation, and operational excellence. With more than 30 years of experience partnering with the biopharmaceutical industry, we deliver agile, technology-enabled patient access solutions that help people start and stay on therapy.

As a Quality Specialist, you will support quality assurance across a call center and case-based environment. You will evaluate customer interactions, audit case-level work, identify quality trends, and support continuous improvement efforts that help ensure accuracy, compliance, and a positive patient experience.

• Score customer interactions as part of the Call Quality Monitoring (CQM) program
• Audit and evaluate case-level quality and accuracy to ensure proper documentation, resolution, and adherence to program standards
• Ensure data entry integrity and quality standards are followed across all programs
• Assist with data cleaning, reporting, and quality trend analysis
• Escalate call quality, data quality, and documentation issues to Quality Management as needed
• Support audit activities and case reviews
• Assist with administration and maintenance of process documentation, SOPs, program-specific procedures, validation documents, and training materials
• Participate in quality initiatives, including leading CQM program meetings when needed
• Complete all required training related to patient privacy, data handling, and patient safety reporting
• Adhere to all organizational standards and regulatory requirements related to patient information
• Perform other duties as assigned

• Minimum Requirements
  High school diploma or equivalent required;
  Bachelor’s degree preferred
  1-2 years of experience preferred in quality assurance, call quality monitoring, case auditing, or a related call center or customer support environment
• Relevant Skills & Experience
  Basic analytical and conceptual skills
  Strong attention to detail and data accuracy
  Working knowledge of relational databases
  General knowledge of call center systems and core business processes
  Ability to work independently and collaborate effectively with cross-functional teams
  Strong written and verbal communication skills
  Proficiency with standard PC applications
  Experience using Amazon Connect or similar call monitoring platforms preferred

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

Final date to receive applications:
This position is anticipated to close on Jan 2, 2026.