Quality Manager - Hybrid; Atlanta

Position: Quality Manager - Hybrid (Atlanta)

Reporting to the Director of Quality, the Quality Manager supports both the Quality and Operations Departments in ensuring that all products consistently meet or exceed the company’s quality and safety standards, as well as all applicable regulatory requirements.

The ideal candidate will be energetic, positive, an effective communicator, and receptive to feedback. They should have a solid understanding of the company’s business and manufacturing processes and be able to apply this knowledge when offering guidance and recommendations to relevant team members. This role requires close collaboration with the sales, marketing, and operations teams to provide feedback and critical information that drive improvements and uphold product safety and quality.

Candidates must reside in the Atlanta area to be considered for this role.

Key Skills Required

• Strong analytical mindset, decision-making and problem-solving skills
• Ability to influence – communicate clearly and concisely to gain alignment and drive action across varying audiences
• Strong Excel and PowerPoint skills
• Time management and project management skills a must!
• Attention to details and dedication to getting things right
• Maintain high level of organization, time management and project management skills, commitment to follow through, enthusiasm, and motivation

Primary Responsibilities and Essential Functions Juice Manufacturing Quality & Compliance Oversight

• Ensure juice is manufactured, assembled, and tested according to company, licensor, and regulatory requirements.
• Monitor conformance to product specifications and food safety requirements.
• Review and respond to juice nonconformance; implement corrective and preventive actions (CAPA).
• Manage raw material and finished product testing, batch record reviews, and quality trend reporting.
• Support licensor compliance, organic compliance, and supplier approval processes.

Quality Management System (QMS) & Documentation Control

• Maintain and update all quality and safety documentation (SOPs, GMPs, SSOPs, specifications, COAs, logs, audits, lab results, traceability, certifications).
• Manage document control, revision history, and electronic recordkeeping for reporting and historical purposes.
• Support internal and external audits, regulatory requirements, licensor documentation, and crisis management activities.

Product Nonconformance & Hard Hold Program

• Evaluate nonconforming product using batch records, lab results, complaints, and testing data.
• Quarantine, control, and disposition held items (rework, release, destruction).
• Ensure accurate system identification, vendor/ co-packer accountability, and timely reporting of all held products.

Consumer & Customer Complaints Program

• Manage the complaints program, including escalated consumer cases and communication with third-party claim agencies and insurance.
• Support Marketing in handling social media–related consumer concerns.
• Analyze complaint trends and ensure CAPA implementation and effectiveness.
• Serve as backup to Quality Administrators on complaint handling.

Supervision of Quality Administrators

• Provide daily guidance, training, coaching, and development for two Quality Administrators.
• Manage workload allocation, project assignments, performance reviews, and time-off approval.
• Serve as backup for Administrator responsibilities when needed.
• Review COAs, perform laboratory testing coordination, hold or release raw materials.
• Report ingredient testing trends and support supplier approval decisions.
• Support remote teams, vendors, DCs, and co-packers during nonconformance investigations and troubleshooting.

Training & Educational Programs

• Conduct internal/external training on SOPs, HACCP, GMPs, traceability, food safety, and co-packer/vendor standards.
• Maintain training files and ensure compliance with annual training requirements.
• Participate in continued education (HACCP, thermal processing, microbiology, labeling, statistics, etc.).

Testing Programs & Mock Recalls

• Oversee quarterly third-party product testing, result review, compliance verification, and related CAPA activities.
• Assist with mock recalls, traceability exercises, data analysis, and CAPA planning.

Technical Quality Functions…