Mobile Quality Assurance Analyst

Mobile Quality Assurance Analyst

Location:

Atlanta, GA ( GPC HQ) or Birmingham, AL (APC HQ) - ONSITE 4 days/week. One day remote.

Department Name:
Technology Organization

The Technology Organization’s Customer Engagement portfolio is seeking a Quality Assurance Analyst focused on our customer-facing Mobile App for iOS and Android. Help deliver reliable customer experiences through hands‑on testing, thoughtful test coverage, and strong test‑data preparation.
As an embedded member of the Mobile App scrum team, you will translate requirements into test cases, execute functional and regression testing, and collaborate with QA colleagues, developers, and Product Owners to identify and resolve defects. Strong SQL skills are preferred to independently identify test accounts and retrieve scenario‑specific data from Oracle Utilities Customer to Meter (C2M). Prior C2M or Customer Care and Billing (CC&B) experience is preferred, not required.
This is a hybrid position with an expectation of working onsite in Atlanta or Birmingham four days per week, with one remote day.

• Perform as an embedded QA member within a SAFe Agile framework, contributing to sprint planning, backlog refinement, PI objectives, and team-level quality outcomes
• Design, write, execute, and maintain manual test cases for the Mobile App on iOS and Android based on business requirements, user stories, and acceptance criteria
• Contribute to test automation efforts as skills and opportunities allow; automation experience is not required
• Partner with Product Owners and developers during backlog refinement to clarify requirements, identify test scenarios, and define testable acceptance criteria
• Execute functional, exploratory, integration, regression, and smoke testing for the Mobile App; support user acceptance testing (UAT) and production release validation
• Validate end-to-end customer journeys across iOS and Android devices, operating system versions, and screen sizes, including app updates, interrupted connectivity, and background/resume behavior
• Document and track defects with reproducible steps, expected and actual results, device and operating system details, and supporting evidence; retest fixes and assess regression impacts
• Independently write SQL queries, including joins across related tables, to identify test accounts, retrieve scenario‑specific data from C2M, and validate backend results for Mobile App testing
• Maintain testing artifacts and evidence to support traceability and quality validation
• Communicate test coverage, execution progress, defects, and unresolved risks clearly to support release‑readiness decisions
• Contribute to continuous improvement of testing practices, tools, and processes

• Agile & Work Management : SAFe Agile framework, Jira
• Test Management :
  Xray integrated with Jira is a plus
• Mobile Platforms & Devices: iOS and Android; experience with real‑device cloud testing platforms or device farms is a plus
• Test Automation [ LB1 ]:
  Experience with test automation tools or frameworks (Tosca, Appium, etc.) is a plus, not required
• API Testing:
  Postman is a plus
• Databases & Test Data: SQL query development for test-account identification, test-data retrieval, and backend validation; prior Oracle Utilities C2M or CC&B experience is a plus
• Testing Focus:
  Hands‑on manual testing, regression testing, and release validation; opportunities to contribute to automation

• Bachelor’s degree in Computer Science, Information Systems, Information Technology, Engineering, or a related technology field preferred
• 2+ years of software quality assurance experience, including hands‑on testing of mobile applications on both iOS and Android
• Experience with structured software testing…