Director, Client Service

The salary range for this role is $97,400 - $119,033 Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Title:

Director, Client Service

Location:

(Hybrid-3 days in office) Atlanta, GA OR (Remote) Dallas, TX

We are seeking a research professional with 5 – 7 years of experience who is passionate about both the science of research and the art of translating insights into business action. This is an onsite position that supports an important telco client in Atlanta.

The ideal candidate enjoys diagnosing business challenges, designing and executing research, and transforming data into compelling stories that influence decision‑making. They are equally comfortable building surveys, managing project timelines, consulting with stakeholders, and presenting actionable recommendations.

Previous experience on the supplier/vendor side is preferred, as this role requires balancing strong research execution skills with a consultative, client‑service mindset.

• A client‑facing research and insights consultant role.
• Embedded closely with stakeholders.
• Responsible for owning custom research projects from intake through recommendation.
• Expected to manage stakeholder relationships directly and provide consultative guidance.
• Operating in a fast‑paced, highly visible, “always on” environment.
• Valued not just for research execution, but for being physically present with the client, building relationships, and helping drive action from insights.

• 5 to 7 years of experience in market research, customer insights, consumer insights, CX research, or a related field.
• Experience managing research projects from design through reporting.
• Strong survey design experience.
• Excellent communication and presentation skills.
• Strong organizational skills with the ability to independently manage multiple projects.
• Ability to synthesize data into clear, actionable recommendations for business stakeholders.

• Experience working at a market research supplier, research vendor, or consulting organization.
• Experience supporting customer experience, brand, product, or marketing research.
• Familiarity with dashboarding and self‑service reporting solutions.
• Experience working directly with business stakeholders in a consultative capacity.

We provide a comprehensive, highly competitive benefits package, including

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in‑depth expertise of human understanding alongside ground‑breaking technology, we can help brands find concrete insights that will help them succeed in our fast‑paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working…