Service Assistant

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery delivers the highest end combined culinary and cultural experience to customers passionate in sharing wine, music, and culinary arts. We combine a fully functioning winery with intimate concerts, food & wine classes, private events, and fine dining. This unique facility brings the wine‑country experience to the middle of a large city.

Service Assistants are responsible for providing a clean and pleasant dining experience by clearing, sanitizing, and resetting tables, as well as ensuring all areas are well‑stocked and tidy. The Service Assistant directly supports servers and/or bartenders during service, performing any tasks necessary to ensure a high‑quality guest experience.

• Provide guest hospitality; clear, clean, and replenish tables, settings, and all service areas; remove courses as completed and deliver to kitchen; replenish utensils; refill water glasses; remain alert to guest needs at all times.
• Aid waitstaff and bartenders as needed to perform guest related duties.
• Ensure polished and clean presentation of all areas.
• Prepare dining rooms for patrons by cleaning, setting napkins, service plates, water bottles, and utensils. Perform opening and closing duties including set‑up, maintenance, and breakdown of the area within the allotted timeframe not to exceed 20% or a maximum of two hours of the scheduled shift time.
• Support servers by setting up and replenishing service stations, trash containers with liners, and bus stations.
• Maintain service areas, clean up spills as needed.
• Fulfill guest dining requests as needed and facilitate communication of guest requests to servers.
• Make every effort to meet guest’s needs by either obtaining requested items for the guest or communicating needs to server or management team.
• Greet guests upon seating and fill water glasses.
• Adhere to sanitation and safety policies.
• Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with a neat and presentable appearance.
• Perform all other reasonably assigned duties.

• Strong work ethic, team player, and exceptional guest service skills.
• 1+ year experience as a Busser or Runner in a fast‑paced, high‑volume service environment preferred and/or equivalent relevant experience.
• Ability to consistently deliver high‑quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit.
• Ability to navigate venue conditions, including tight spaces, dark rooms, and loud environment.
• Polished presentation.
• Ability to take direction from others.
• Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment.
• Aptitude to resolve problems.
• Ability to work both independently and in a team environment.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 50 lbs.

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award‑winning, locally produced wines. We’re more than just a brand; we’re a haven for community and creativity, where hospitality is a way of life. Founded by music industry veteran & visionary Michael Dorf, City Winery has established itself as a one‑of‑a‑kind brand providing unforgettable experiences for guests.

From world‑class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top‑notch events & experiences.

We are an equal‑opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. City Winery participates in the E‑Verify Program in certain locations, as required by law.

We use E‑Verify to confirm U.S. employment eligibility.

Compensation:
To be discussed.