Manager, Asset Protection

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Asset Protection oversees one of the highest shortage locations, with an elevated scope of responsibility that may include executive direct reports and increased staff levels, higher Sales Volume, or significant Shortage risk. They serve as the subject matter expert on Asset Protection and Shortage Reduction Strategies within their location, the experience they bring in asset protection and shortage reduction is essential in supporting the overall company goal for topline results.

What You Will Do

Shortage

• Lead the store executive team in planning, implementing, monitoring, and managing the store's shortage prevention and awareness programs
• Develop relationships with Store, Division, and Regional leaders to gain support towards achieving shortage goals
• Manage and monitor internal and external theft investigations, apprehensions, and recoveries
• Analyze theft trends through the utilization of available AP Reports, Systems, and Technology
• Establish a high level of shortage awareness and effectiveness determined by audit results
• Ensure that all AP policies and procedures are thoroughly understood by the AP team and executed effectively
• Manage and monitor payroll expenses
• Support the preparation, take, and reconciliation of the annual inventory process
• Focus on significant shortage opportunities and develop action plans with a higher level of impact to improve location and district results
• Assume an elevated leadership role within the division to include special projects beyond the normal scope of responsibility

Customer

• Uphold Macy’s commitment to fulfilling ideals of diversity, inclusion, and respect that our company aspires to achieve, every day in every store and office, with every customer and associate
• Role model exemplary service and lead the Asset Protection team to provide an outstanding shopping experience
• Ensure selling floor merchandise protection standards are maintained; conduct AP audits and review for action opportunities
• Drive an awareness culture focused on prevention by ensuring the store population is educated on Asset Protection best practices
• Maintain safety awareness and a safe shopping and work environment for customers and colleagues
• Handle proprietary, sensitive, and confidential information
• Manage high-profile incidents and special event management
• Participate in visits with senior leadership

People

• Recruit and develop qualified Asset Protection talent by creating and supporting a culture that values retention, career development, and succession planning
• Achieve results through managing others, including direct reports who are often hourly colleagues and leaders
• Play an influential role in the development of high-potential leaders
• Lead innovative projects and foster idea sharing among peers
• Establish yourself as an influential leader
• Address colleague concerns in a reasonable and fair manner, consistent with the values expected by the Company
• Leverage partnerships and foster relationships with local law enforcement, prosecutors, and community leaders
• Support Macy’s Brand values, including the commitment to community service opportunities and ‘Give Back’ opportunities
• Maintain regular, dependable attendance, and punctuality
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• In addition to the essential duties mentioned above, other duties may be assigned

Skills You Will Need

Leadership: Demonstrated ability to lead and inspire teams to achieve shortage prevention goals, while upholding company values and fostering a positive work environment

Strategic Thinking: Capacity to…