Racquet's Shop Merchandiser and Administrative Assistant

Plays a major role in the day-to-day operations for the Racquets Shop. Supports the Director of Town Club Athletics and Director of Retail in the overall management of the Racquets Operation. Pivotal in executing merchandising strategies, managing inventory, and providing an exceptional experience for members and their guests.

• Work closely with the Director of Retail on vendor selection, product offerings, and buying decisions for the Racquets Shop
• Manage all special orders, including placing orders with vendors, receiving invoices, billing members, and notifying them when orders arrive or are delayed
• Create visually appealing merchandise displays that enhance the membership shopping experience
• Ensure all invoices are processed and submitted promptly
• Review monthly vendor statements, ensuring all invoices have been received. Work with the Business Office to reconcile any missed invoices
• Unbox, tag, and fold/hang new merchandise collections in the shop
• Closely monitor inventory needs, preventing overstocking and under stocking. Communicate reordering to the Director of Retail, ensuring timely replenishment of inventory
• Attend the Tennis merchandise shows in February and August with the Director of Retail to stay current on market trends, emerging products, and buying strategies
• Work closely with the Director of Retail on maintaining consistent member pricing for merchandise in the Racquets Shop
• Conduct timely and accurate monthly inventory counts, including organizing, counting, recording, and reporting results to the Business Office
• Maintain an organized storage room
• Unpack daily shipments from Fed Ex/UPS and organize them properly in the storage room
• Regularly attend vendor meetings with the Director of Retail
• Build and maintain strong relationships with current and potential vendors and sales representatives
• Assist with the execution of the annual Employee Sale in January
• Order and manage staff uniforms for the Racquets Team
• Assist the Fitness and Wellness Director with swim team orders

• Support daily operations at the Racquets Shop counter
• Answer telephone calls and provide professional assistance regarding services, programs, and general inquiries within the Racquets Shop Operation
• Maintain an organized, professional, and member-ready environment in the Racquets Shop and Hillside Pavilion
• Assist members with booking court reservations and lessons
• Provide customer service and sales support throughout the Racquets Shop
• Assist with billing of league clinics and other programs
• Work closely with the Business Office on member disputes
• Complete monthly schedules and ensure they are entered into Paylocity
• Enter concessions orders into the Club's Food & Beverage inventory system (i.e. Food Trak)
• Restock concessions and towels as needed
• Assist in completing event P&Ls
• Assist with Payroll duties

• Minimum 5 years of merchandising experience
• Ability to work well with a team and take initiative in problem solving and decision making
• Creativity for designing engaging merchandise displays
• Strong organizational skills
• Adaptable and comfortable working in a fast-paced environment
• Strong work ethic and dedication to meeting or exceeding expectations
• High level of attention to detail

• Experience with RPOS software North Star is desirable, but not required
• Knowledgeable about Tennis and Pickleball
• Proficient in Microsoft Excel and Word. PowerPoint a plus.

Chartered in 1956, Cherokee Town & Country Club is recognized as one of America's premier private clubs.

We're in the happiness business, and every well stocked shelf and thoughtful display in the Racquets Shop helps members feel taken care of. Guided by the Cherokee Standard, our team holds itself to a positive "What can I do? How can I help?" attitude each day.