Account Manager

Account Manager

Hybrid - Atlanta, GA or Tampa, FL

Role Value Proposition

Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.

Key Responsibilities

* Directly aligned to assigned distributions' book of business for 2-5K lives that varies in level of complexity.

* Accountable for building and maintaining strong relationships with broker account teams and clients as needed to ensure satisfaction and loyalty

* Facilitate weekly calls with internal partners who share common broker/customer relationships to ensure deliverables are met.

* Serve as the single point of contact with overall accountability for broker service-related customer inquiries and escalations and work with internal partners to meet expectations and resolve all concerns including but not limited to experience reports and broker commissions.

* Accountable for identifying opportunities to cross sell additional products and re-enrollment opportunities to increase participation/revenue, in collaboration with Account Executive, and Underwriting.

* Accountable for leading and coordinating customer and broker facing meetings either in person or virtually including stewardship and renewals in partnership with Account Executive and Client Service Consultant.

* Track the performance of the services provided, analyze results and provide insights and recommendation for improvement. Present results, along with other members of the Met Life account team, at Broker Stewardship.

* Actively participate in finalist meetings for prospective customers and implementation meetings, as needed

* Demonstrate strong customer-specific product knowledge and provide consultative assistance regarding potential plan changes to customer benefit plans, while staying informed of specific customer activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.)

* Responsible for book of business renewal oversight and persistency and profitability outcomes, in coordination with Account Executive and Underwriter.

* Develop and execute targeted marketing and education campaigns showcasing expertise, demonstrating value, and keeping clients engaged.

* Maintain accurate customer information, references, and account plans in , in collaboration with Client Service Consultant

* Ensure timely submission and validation of Broker of Record (BOR) changes.

Required

Experience and Skills:

* 5+ years related industry experience, such as account management or customer service working in a fast paced, complex environment

* Strong group benefits product knowledge and possess in-depth knowledge of plan designs, benefit features and how claims are paid

* Strong understanding of industry marketplace and legal developments.

* Strong focus on customer satisfaction and obtaining results

* Proven ability in building relationships both internally and externally with people at all levels of the organization

* Ability to analyze data to influence and execute on renewal decisions

* Strong critical thinking, problem-solving skills to deliver client focused solutions and commitment to meeting metrics

* Strong experience using Salesforce

* Must already hold or be able to obtain State Life, Accident and Health license within 90 days of date of hire

* Regular travel in local market (10% - 20%)

Preferred Experience and Skills

* High School diploma required, Bachelors degree in related field preferred

* 7+ years related account management or customer service experience in the insurance industry

Location Expectation:
This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $76,500 - $100,000.. This role may also be eligible for incentive compensation under the sales plan for the position. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by Met Life and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About Met Life

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best…