Key Account Manager

Employment Status:
Regular Time Type:
Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

The Key Account Manager (KAM) promotes continued growth and superior customer service for current customers within North America primarily in the Wire and Cable Industry. Serves as an internal sales and customer contact for initial inquiries, quotes and service for assigned small and medium-sized accounts within North America primarily serving Wire & Cabe Customers. Follows-up on sales and marketing opportunities via e-mail, in-person and phone communications.

Supports and promotes continued growth of new business for CSA Group TIC services. Engages in proactive company research and customer outreach to increase business from assigned small and medium-sized accounts primarily in the Wire and Cable Industry.

• Reports to the Home and Commercial (HOCO) North American Commercial Manager for Lighting & Wiring and High-Tech.
• Works with VPs, Directors, Business Managers, Customer Care Specialists (CCCs), Technical Specialists and Operations staff

• Manages existing CSA Group individual customer accounts primarily within the Wire and Cable Industry as determined by the HOCO Commercial Manager and Commercial Director for Lighting & Wiring and High-Tech.
• Accountable for Year over Year booking and certification revenue growth of assigned small and medium-sized accounts primarily within the Wire and Cable Industry.
• Responsible for customer care and maintenance, as well as to bring new products and service offerings to market through the assigned accounts.

• Initiates the sales process, providing preliminary and ongoing information to existing assigned clients.
• Manages the sales process by promptly responding to all inquiries and visits with clients as necessary to present information regarding CSA Group services.
• Prioritizes work assignments and follow-up responses to client inquiries and proposals.
• Manages the relationships with clients, identifying growth opportunities within the assigned accounts, and develops the approach to secure new business from the assigned accounts.
• Prepares cost and quote proposals of services for clients, using applicable questionnaires and worksheets.
• Maintains accurate and complete client files, including the input of existing client information into the shared sales CRM database.

• Initiates the sales process, providing preliminary and ongoing information to existing clients
• Manages the sales process by promptly responding to all inquiries and visits with clients as necessary to present information regarding CSA Group services
• Prioritizes work assignments and follow-up responses to client inquiries and proposals
• Manages the relationships with clients, identifying growth opportunities within the assigned accounts, and develops the approach to secure new business
• Prepares cost proposals of services for clients, using applicable questionnaires and worksheets
• Maintains accurate and complete client files, including the input of existing client information into the shared sales database

• Works closely with the HOCO Commercial Unit Sales team to support and promote continued growth of new business.
• Works closely with customers to provide customer care on inquires, quotes and services with an assigned area.
• Works in…