Principal, Sales Business Development; Orlando​/Jacksonvile Fl

Aufgaben

About Us Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top- notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

Maximize the performance and growth of the Mercedes-Benz USA New Car and Wholesale business by driving revenue opportunities across New and Pre-Owned vehicle sales, digital services, vehicle accessories and customer loyalty instruments (i.e. service contracts, subscriptions) while maintaining a continuous focus on enhancing customer satisfaction as a key driver for retention and long-term brand loyalty.

Ensure that dealer partners are high-performing, profitable, well-trained, client/community-focused, and competitively positioned in the market. Lead the implementation of policies, processes, and programs that facilitate the successful execution of MBUSA’s network strategy while achieving the business objectives defined by the Sales, Customer Services, MB Academy, Network and Marketing teams.

This role requires a balanced approach of both onsite and virtual support of assigned dealers to ensure continuous dealer engagement and development, capitalizing on business opportunities, and fostering long-term growth across all revenue streams— New/Pre-Owned vehicles, digital services and customer retention instruments (i.e. service contracts and subscriptions)—while focusing on maximizing customer retention and satisfaction. Working collaboratively across MBUSA teams, including Sales, Pre-Owned, Customer Services, Distribution, Network, Training, and Marketing to identify, apply, and leverage strategies, resources and tools that positively impact sales, profitability, customer retention, and market/business growth.

Drive the implementation of industry-leading retail network strategies that support MBUSA’s and Mercedes-Benz AG’s sales, service, product, parts, programs, and digital services objectives, including solutions that deliver a superior online-to-offline (O2O) customer experience.

(Field support role with frequent travel — Based in Austin, TX area)

• Field-based, with up to 75% travel to dealers and dealer groups, providing direct on-site (or virtual) support to foster business development and performance improvements. Focus on increasing the sales of New and Pre-Owned vehicles, digital services, vehicle accessories and customer loyalty instruments (i.e. service contracts, subscriptions), while identifying innovative methods to reach new customers and drive revenue growth.
• Partners with MBUSA headquarter teams to implement strategic business initiatives and identify growth opportunities, particularly in New and Pre-Owned vehicle sales, digital services, vehicle accessories and customer loyalty/retention instruments (i.e. service contracts, lease-end programs, subscriptions).
• Collaborates with dealers/MBUSA to optimize vehicle allocation, secure wholesale acceptance, and align inventory with market demand. Consults, guides, and educates dealers to adopt new approaches to improve sales performance and operational efficiency to maximize customer reach and market share within defined corporate strategies, guidelines, and processes.
• Works closely with dealers to analyze market trends and customer demographics, helping them identify product needs and develop tailored strategies to maximize market potential, conquest opportunities, and exceed customer expectations and share this information with MBUSA partner departments to ensure market needs are met.
• Builds and maintains strong, supportive relationships with dealership management, operational teams, and vendor partners. Focuses on fostering long‑term partnerships that drive sustained profitability, maximize sales of vehicles/services/subscriptions/ contracts, attract new customers and boost customer loyalty.
• Accountable for implementation of strategic plans/messaging, guiding dealers…