Manager- Technical Sales

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking a Manager
- Technical Sales located in Atlanta, GA.

Be a part of a growth engine that is changing the elevator industry forever by leading the technical sales and customer success team for a fast-growing suite of software-based solutions that optimize elevator and escalator uptime, performance, and the occupant experience. From IoT of elevator data to core service efficiency, we are seeking someone to manage the digital customer success team, drive top line double digital growth and be the local product owner for our Smart Services and related digital service offerings.

• Achieve the overall multi-million-dollar annual sales budget to drive growth of new digital products and services based on the latest data analytics, AI and related software solutions
• Understand customers' diverse, specific business needs and apply product knowledge to meet those needs
• Lead technical discussions in client meetings across multiple levels and disciplines to identify business and technical needs, issues and priorities.
• Lead technical support for large or complex negotiations for connected services
• Ability to drive discussions with multiple functions from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization.
• Serve as a primary, technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment.
• Field technical inquiries, handle customer issues, and influence partners to improve customers' health.
• Strategically think about people, process, and technology challenges, helping customers realize the efficiencies and advantages of our Digital platform.
• Ability to successfully execute solutions and functionality to optimize customer investment.
• Manage customer success team to meet sales enablement metrics that focus on growth and retention and managing the customer life-cycle
• Monitoring common technical support questions and creating scripts for handling those support requests at scale.
• Ensure digital customer facing projects are successfully implemented
• Providing after-sales support services and solving client problems
• Confer with customers and engineers to assess equipment needs, specifications and determine system requirements.
• Create and provide sales data to the management team to demonstrate performance, analyze trends, identify areas of opportunity and influence decisions.
• Review ordering and booking performance, monitor and manage pipeline and channels to market with focus on branch enablement (including automation whenever possible).
• Provide product education and advice to local North American branches and direct to customers
• Develop and deliver technical presentations and demonstrations of how a product meets a client's needs
• Understand E2E commercial processes from order to remittance of Digital Services for both direct sales/ecommerce, inside sales or through traditional branch sales channels.
• Provide local product knowledge to global development teams by documenting and prioritizing product or feature requirements to best position TKE North America for revenue growth of connected equipment.
• Stay abreast of the latest industry developments in the market and technology.
• Provide VOC feedback based on sales & market interactions
• Seek opportunities to adapt product & business models quickly to meet customer and market trends in the property management & building technology spaces

• 4 year degree in computer science
• 5-7 years Elevator industry experience (preferably commercial experience)
• At least 5 years' experience delivering a sales budget
• 5-7 years proven work experience as technical sales or similar role
• Ability to articulate complex technical information effectively & concisely
• Advanced presentation and negotiation skills
• Ability to lead a team to drive metrics and customer satisfaction
• Excellent verbal and written communication skills
• Process and results oriented
• Problem solver with critical thinking and collaboration skills
• Strong organizational and time-management skills
• Software sales…