Technical Account Representative

Technical Account Representative – La Marzocco USA

La Marzocco USA is hiring a Technical Account Representative located in Atlanta, GA. The role supports technical training, product education and parts sales & support for customers in the Southeast Region.

• A generous benefits package including health, dental, life/disability, and retirement
• Employee reimbursement program for qualified green & wellness items
• Generous PTO

The Technical Account Rep, Southeast Region, will manage a La Marzocco training space, travel throughout the region to provide & build technical networks, and collaborate closely with La Marzocco USA’s Sales, Technical Solutions & Marketing teams.

• Provide mentorship & technical development; be the trusted resource for LM USA 3rd party technicians in the region.
• Deliver in‑person technical training classes for individuals & groups in the SE region.
• Assist Sales, Marketing & Management with regional & national trade shows & events.
• Partner with the SE regional Sales Rep to maintain partner support & engagement.
• Collaborate with Sales & Technical Solutions departments to identify & solve recurring tech support issues with partners.
• Activate & maintain the local training center/lab; ensure equipment is fully functional & ready for trainings; manage local parts inventory.

• High School Diploma or equivalent
• 3‑5 years of specialty coffee industry experience; hands‑in‑service & training usage on traditional espresso machines, grinders & water conditioning systems.
• Experience leading instructional content in a classroom setting.
• Expertise diagnosing & solving plumbing, electrical, mechanical & water quality‑related problems in espresso systems.
• Deep familiarity with La Marzocco products & organization is a plus.
• Organized, driven & self‑motivated; high attention to detail & sound judgment.
• Experience with Microsoft Office (Word, Excel, Outlook); SAP or other inventory management software;
  Salesforce or other CRM, handheld devices; ability to learn new software.
• Excellent written & verbal communication; public speaking & engaging diverse populations.
• Current driver’s license & clean driving record.
• Bi‑Lingual – English/Spanish a plus.

• Location:
  
  Atlanta, GA
• Compensation Range: $70,000‑$80,000 annual base salary; 5% bonus opportunity
• Schedule:
  
  Monday‑Friday 8am‑5pm; requires flexibility for evenings & weekends for events & trainings.
• Reports to:
  
  Vice President Operations
• Physical: frequently lift up to 50 lbs; work in warehouses, customer locations, event spaces & offices.
• Travel: up to 50% travel within SE Territory.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are committed to creating a diverse & welcoming workplace that includes employees with a range of backgrounds & experiences. People of color, women, LGBTQIA+, veterans & persons with disabilities are encouraged to apply.