Sales Support Representative II

RESPONSIBILITIES: A client with Kforce is seeking a Sales Support Representative II to join their team in Atlanta, GA.

We’re looking for a highly organized and customer-focused Sales Support Representative on a contract basis. This individual contributor role acts as the critical operational partner to the Mid-Market Channel Team, supporting them from the mid-stage of the sales cycle through deal closure and the entire customer lifecycle.

Deal Closure Support:

• Opportunity Compliance:
  Collaborate closely with Accountant and VAR partners to confirm that all generated client opportunities are accurately documented and configured in the system; your role is to support compliance efforts by verifying that internal SLAs and data standards are met across the Mid-Market Channel
• Quoting and Pricing:
  Partner with Account Executives to generate, validate, and manage all quotes for key firms/partners, ensuring rapid delivery of accurate configurations to accelerate deal closure

Initial Onboarding Support:

• Activation and Setup:
  Serve as the primary liaison post-signature, orchestrating all internal steps to get customer accounts fully set up, including system configuration, license provisioning, and managing the internal handoff process
• Issue Resolution:
  Ensure all internal support cases related to new customer setup and initial onboarding are promptly opened, tracked, and resolved, running interference between Sales, Customers, and internal teams (Support, Risk, Payments)

Customer Lifecycle Management & Renewals:

• Renewal Support:
  Proactively track upcoming renewal dates, prepare necessary documentation, and generate initial renewal quotes to support the account executive’s retention efforts
• Financial Tracking:
  Address and resolve any billing needs or discrepancies throughout the customer life cycle

• Bachelor of Science degree preferred
• 3 years of demonstrable experience in a Sales Operations, Deal Desk, or Operational Support role, preferably within a B2B SaaS environment
• Expert-level proficiency in Salesforce with demonstrated experience in managing complex data structures, including entity/company mapping, and building accurate quotes (CPQ experience is a plus)
• Strong working knowledge of Quick Books and financial data management
• Exceptional communication skills, both written and verbal, with a proven ability to manage multiple high-priority tasks in a fast-paced environment
• Must possess a proactive problem-solver mindset with a keen eye for detail and dedication to process improvement

• Direct experience managing or assisting with customer renewals
• Familiarity with competitive platforms such as Net Suite, Sage, or other niche industry competitors
• Experience in a role that spanned both pre-deal closure and post-sales lifecycle management

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce’s sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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