Analyst - Sales Support

The Role

Veeva is looking for an energetic Sales Support Analyst to join our growing team! You will be a partner to the North America Sales team and work directly with our customers to support their Veeva software subscription orders. Our ideal candidate is a motivated, goal-oriented and energetic individual who is interested in developing sales support and customer service best practices.

• Build trusted relationships through direct communication with Veeva Sales, Finance, and Operations teams and with the Customer
• Create and process subscription and renewals opportunities and quotes in a timely and accurate manner
• Answer customer questions about the order process and provisioning status
• Collect relevant documentation to close out opportunities
• Daily navigation in a CRM system, including, but not limited to - creating opportunities, running reports, searching for current orders, and building quotes
• Working on special projects, as needed
• Act with urgency, integrity and a focus on the customer

• University degree (BA, BSc, BBA) or equivalent work experience
• 2+ years in a sales supporting function or a customer support environment
• Strong written and oral communication skills in English
• Intermediate Excel Skills
• Experience working in a CRM system
• Strong organizational and time management skills, attention to detail
• Must be highly self-motivated and able to work independently

• Enjoy solving problems. If you don’t know the answer, you’ll dig until you find it.
• SaaS experience
• Experience with MS Office (PowerPoint, Word)
• Experience with Google Suite (Docs, Sheets, Slides)

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

• Base pay: $50,000 - $85,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.