Inside Sales Representative

Wes Pro JCB represents JCB, a global leader in heavy equipment founded in 1945 with a commitment to innovation and customer-focused solutions. Over decades of growth, JCB has become the third-largest heavy equipment manufacturer in the world while remaining family-owned and dedicated to supporting customers’ needs on the job site. The company emphasizes durable, high-performance machines designed to excel in demanding environments and increase productivity.

As Atlanta’s premier JCB dealer, Wes Pro JCB provides local customers with quality equipment, service, and support that reflect JCB’s reputation and values.

The Inside Sales Representative is a full-time, on-site role based in Atlanta, GA. This position is responsible for handling inbound and outbound sales calls, qualifying prospects, and presenting appropriate JCB equipment solutions to meet customer needs. Daily activities include generating and following up on leads, preparing quotes, maintaining accurate records in CRM systems, and coordinating with the outside sales and service teams to ensure a seamless customer experience.

The role also involves building strong relationships with customers, addressing questions, providing product information, and supporting account management activities to drive sales growth and customer retention.

• Demonstrated Inside Sales experience and ability to manage the full sales cycle from initial contact to closing.
• Strong Customer Service and Customer Satisfaction focus, with proven skill in building trust and long-term relationships.
• Lead Generation experience, including prospecting, follow-up, and nurturing opportunities through various channels.
• Account Management skills to maintain and grow existing customer accounts and identify upsell or cross-sell opportunities.
• Effective verbal and written communication skills, including confident phone presence and clear documentation.
• Comfort using CRM software and basic office applications to track activities and manage customer data.
• Solid organizational and time-management skills, with the ability to prioritize multiple tasks in a fast-paced environment.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business or a related field is a plus.
• Background in equipment, construction, or industrial sales is beneficial but not mandatory.
• Willingness to learn JCB product lines and industry applications through ongoing training.