Account Manager

Clearwave Corporation is an, innovative healthcare technology company based in Atlanta, Georgia that provides a complete patient-engagement platform for specialty practices. Our solutions simplify patient experiences and help practices grow and scale in our ever-changing healthcare environment, all to create a better all-around healthcare experience. With proven ROI, Clearwave improves practice revenues, reduces staff workload, and enhances the patient experience. Through self-service scheduling and check-in, patient communication, and insurance verification, Clearwave helps practices provide a digital-first, convenient, compliant, and safe experience that patients have come to expect from healthcare providers.

With 95% client retention, we understand that we're stronger when we support our customers. Clearwave is committed to superior client onboarding and ongoing client success with an unsurpassed client-partner relationship.

Clearwave Corporation is an, innovative healthcare technology company based in Atlanta, Georgia that provides a complete patient-engagement platform for specialty practices. Our solutions simplify patient experiences and help practices grow and scale in our ever-changing healthcare environment, all to create a better all-around healthcare experience. With proven ROI, Clearwave improves practice revenues, reduces staff workload, and enhances the patient experience. Through self-service scheduling and check-in, patient communication, and insurance verification, Clearwave helps practices provide a digital-first, convenient, compliant, and safe experience that patients have come to expect from healthcare providers.

With 95% client retention, we understand that we're stronger when we support our customers. Clearwave is committed to superior client onboarding and ongoing client success with an unsurpassed client-partner relationship.

The Account Manager (AM) is a commercial role at Clearwave, created to put dedicated revenue ownership on the customer base. As Clearwave scales, this role exists to ensure that renewals, contract expansion, pricing discussions, and executive relationships have a focused commercial owner - distinct from the product and operational focus of our Customer Success Managers. The AM owns the business outcomes of a defined portfolio of accounts.

You are the primary point of contact for renewals, upsells, and executive engagement. You partner closely with Customer Success Managers (CSMs), who own day-to-day product adoption, health monitoring, and operational support, but you own the revenue. This is a high-impact, relationship-driven commercial role. It requires the ability to navigate executive conversations, lead negotiations, and drive deals to close while maintaining the trust of customers who have been with Clearwave for years.

We're open to most backgrounds, and our ideal applicant has experience or aptitude with sales, client services, true account management, and has worked in SaaS and/or healthcare.

• Own the full renewal lifecycle for a defined portfolio - from 90-day-out planning through contract signature
• Initiate, lead, and close all renewal conversations
• Lead all pricing negotiations, contract term discussions, and multi-year deal structures
• Manage discounting decisions and non-standard commercial terms in partnership with Finance and Legal
• Process and document churn and downsell outcomes; own churn review meetings with CSM counterparts to drive lessons learned
• Maintain accurate renewal forecasting in CRM with clear risk flags and confidence levels

• Execute upsell and cross-sell motion end-to-end: qualify, build business case, propose, and close
• Act on upsell signals flagged by CSMs in CRM
• Own ECI assessments and determinations as a pricing-related commercial activity
• Identify and pursue expansion opportunities across Platinum, Voice AI, multi-product, and multi-year structures
• Collaborate with Sales leadership on whitespace analysis and expansion prioritization across the portfolio

• Own C-suite and economic buyer relationships entirely
• Lead executive introductions when a new executive joins a customer organization
• Own E  scheduling, the executive overview and strategic context section, meeting facilitation (open and close), and all commercial follow-up actions
• Coordinate E  dry runs with internal teams
• Lead the commercial save conversation…