Client Relationship Manager

Client Relationship Managers (CRMs) are key contributors to the commercial success of Cognizant’s IT and Consulting business. In this high visibility role, you will act as a business owner for assigned client accounts, partnering closely with the Client Partner to manage day-to-day operations, drive account growth, and ensure delivery excellence. You will be responsible for managing account P&L, expanding existing engagements, identifying new opportunities, and fostering strong, trusted relationships with senior client stakeholders.

This role requires strong business acumen, leadership capability, and a proactive, growth-oriented mindset.

• Build and maintain trusted relationships with key client stakeholders
• Develop a deep understanding of client environments, priorities, and challenges
• Partner with clients to define business problems and co create innovative solutions
• Drive renewals, extensions, and expansion opportunities, including proactive RFPs and bids
• Monitor industry trends relevant to client businesses and introduce forward looking ideas
• Serve as the primary day-to-day point of contact for assigned clients
• Own backlog growth, including renewals and extensions of existing engagements
• Lead onsite project teams and ensure alignment with client expectations and objectives

• Minimum 15 years of experience in a client facing role within a consulting firm or IT professional services / outsourcing environment
• Proven experience managing client P&L of $15M+, including financial reporting and metric analysis
• Bachelor’s degree (or equivalent)
• Strong leadership, communication, and stakeholder management skills

• Revenue growth and margin performance
• Client satisfaction and retention
• Employee engagement and retention
• Renewal win rates and overall account profitability