L&D Specialist - Sales Excellence

The Learning & Development Specialist – Sales Excellence is responsible for building the sales capability of Vertage's Global Sales and Customer Success teams. Reporting to the Global Head of Learning & Development, you will own the Sales Excellence curriculum end to end – from new-hire onboarding through advanced consultative selling, negotiation and account management.

You will design, facilitate and coach directly. Your influence comes from credibility with sellers and sales leaders, and from showing that learning moves commercial results.

• Executing the Global L&D strategy for the Sales and Customer Success community, within Vertage's L&D frameworks and governance.
• Partnering with sales leaders to design, deliver and embed upskilling that closes specific capability gaps.
• Aligning learning content with product, strategy, branding and Business Office stakeholders and the Global Sales Playbook.
• Driving consistent use of our sales tools so customer data is clean, centralized and visible across the full customer journey.
• Training and coaching managers to forecast deals accurately.

• Design, build and refresh the Sales Excellence curriculum: onboarding, core sales skills, consultative and solution selling, negotiation, account management and sales coaching.
• Facilitate in-person and virtual workshops, sessions and certification programs for sellers at every level.
• Embed recognized sales methodologies (consultative, solution, value-based, challenger) into a single Vertage "way of selling".
• Build blended learning journeys that combine live facilitation, digital content, coaching and on-the-job application.

• Work with regional and global Sales Leadership to diagnose skill gaps and performance trends, and turn them into targeted interventions.
• Coach sales managers to coach their teams, building a lasting coaching culture.
• Provide 1:1 and small-group coaching to sellers on deals, pitches and skill development.
• Design and manage accreditation and certification pathways that recognize growing capability.

• Define and track impact metrics that connect training to conversion rate, win rate, pipeline velocity and revenue per seller.
• Use data and feedback to retire what doesn't work and scale what does.
• Use AI-enabled learning tools to personalize journeys, scale delivery and keep content current with market, product and competitor changes.
• Own the Sales Excellence learning calendar, logistics and content library on Know How and other platforms.
• Select and manage external content providers, faculty and vendors, ensuring quality and value for money.

• Contribute Sales Excellence insight to the Global L&D strategy, linking sales capability to onboarding, talent and leadership development.
• Embed Sales Excellence learning in the employee lifecycle, from new-hire onboarding to sales career pathways, with HR partners.
• Act as a subject-matter expert on sales capability, learning trends and emerging sales technology.

• Trusted advisor to the Global Head of L&D on Sales Excellence priorities and progress.
• Close partner to global Sales Leadership, keeping learning aligned to commercial priorities.
• Works with People & Culture on onboarding, career pathways and succession planning.
• Collaborates with Customer Success, Marketing, Strategy & Branding, Product and the Business Office on consistent messaging and product knowledge.
• Manages external training providers, content partners and sales methodology licensors.
• Communicates learning outcomes and commercial impact clearly to senior, non-L&D audiences.

• Builds credibility as a trusted coach, facilitator and sales capability expert.
• Influences sales leaders and commercial stakeholders without direct authority.
• Creates a culture of continuous learning, curiosity and accountability in the sales community.
• Operates with pace, structure and clarity in a fast-moving commercial environment.

Acts as an ambassador and role model for a high-performance learning culture: pushing boundaries, taking ownership, creating impact and staying human in every interaction, with the success of the sales community ahead of personal interests. Adheres to the Company's Delegation of Authority and drives all work in line with Vertage's vision, mission and strategic priorities.