Head of Healthcare Product and Solution Delivery

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

A senior strategic Healthcare vertical leader that sits at the intersection of Product Management, Sales, Technical Solutions, Client Delivery, Operations, and Healthcare industry stakeholders. This Head of Healthcare Product and Solution delivery executive leader will have direct ownership of strategy, roadmap input, sales support, and client delivery coordination, while operating through a matrixed relationship with Product Management and Healthcare Sales across the Payments – Merchant and Institutional (PMI) organization.

This leader is also responsible for ensuring product capabilities align with client needs, market trends, regulatory requirements, and U.S. Bank growth objectives.

Primary Responsibilities

Healthcare Product Strategy & Vision

• Define and own the Healthcare payments strategy and multi-year product roadmap. This will include collaboration across the PMI product and sales organization as well as connectivity to CBB healthcare strategy and roadmap.
• Align product roadmaps and delivery priorities across teams.
• Identify opportunities to leverage common platforms and capabilities.
• Influence product innovation through direct industry engagement. Identify industry trends, competitors, regulations, client pain points, and emerging technology opportunities across:
  • Healthcare Payables
  • Healthcare Receivables
  • Payment Consolidation
  • Claims Payments
  • Payment reconciliation
  • Virtual Card Solutions
  • Patient Payment Solutions
  • Embedded Healthcare Payments
  • Provider and Payor ecosystems
• Design market-leading solution packages and prioritize investments across build, buy, and partner strategies to close capability gaps, accelerate speed to market, and drive organic and inorganic growth.
• Develop strategic partnerships that accelerate Healthcare growth objectives.
• Establish product requirements informed by client feedback and market intelligence.
• Engage with PMI – Sales and CBB sales to obtain the voice of the healthcare customer.
• Drive commercialization and adoption of strategic Healthcare solutions.
• Facilitate governance and executive communication between business leaders.

Leadership Responsibilities

• Build and lead a team of healthcare solution consultants and product/delivery specialists.
• Foster a culture of innovation, accountability, client focus, and collaboration.
• Develop healthcare expertise across delivery and product organizations.
• Mentor future leaders and establish succession plans.
• Drive organizational alignment across Product, Sales, Operations, Technology, and Client Service teams.

Solution Consulting & Technical Sales Support

• Provide technical sales support, commercialization leadership, and industry advocacy.
• Partner with sales supporting new business acquisition and revenue growth.
• Act as executive sponsor for large and complex Healthcare opportunities.
• Support Payment Sales Consultants in discovery sessions, solution design, client presentations, executive briefings and RFP and proposal responses
• Develop Healthcare-specific sales playbooks, competitive positioning, and value propositions.
• Represent U.S. Bank at industry conferences, client forums, and healthcare technology events.

Client Solution Delivery & Support

• Ensure successful deployment and adoption of…