Customer Success Account Manager

Job Description Develops relationships with smaller to mid-sized clients in order to increase revenue. To empower customers to achieve their goals through smart utilization of our software, which in turn ensures loyalty and a high rate of retention and expansion. In addition to developing relationships with clients and becoming a trusted advisor, the CRM is responsible for upselling and contract renewals for a strategic segment of our customers.

Must have a strong understanding of customers business objectives and the ability to identify and articulate how our solution supports achievement of the customers’ strategic business goals. Manages the customer experience across their segment of customers meeting agreed retention and usage targets. Pursues relationships with current accounts and seeks business expansion opportunities with current clients. Has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs.

Performance measured by customer satisfaction and retention.

This position is hybrid in Groton, CT. or Atlanta, GA.

DUTIES & RESPONSIBILITIES:

Develop and maintain strong client relationship throughout the customer lifecycle

Basic knowledge of platform system and tools

Provide best practices to clients

Strive for excellent customer service and delivery, ensuring any concerns/complaints are dealt with and responded to promptly Lessons learned are identified and shared with the relevant teams

Engage with customer to promote software adoption and onboarding strategies

Provides renewal sales quotations and responds to requests for proposals

Manage book of business MINIMUM

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

·

Experience:

Requires 0 to 2 years of related experience

Requires a bachelor’s degree

Must have excellent analytical and problem-solving skills

Must have the ability to work independently and handle multiple priorities and deadlines simultaneously

Demonstrate ability to learn and understand basic office software applications

Salesforce experience is a plus
· Computer/Technical:

Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook Demonstrate ability to learn and understand basic office software applications

Salesforce experience is a plus
· Other

Skills:

Excellent verbal and written communication, organization and follow up skills

Excellent relationship building skills and ability to work both individually and as a member of a team are necessary

Ability to work effectively within a fast-paced, deadline-driven environment

Strong client focus with exceptional collaborative and influencing skills

WORKING CONDITIONS:

Normal office environment

Extending viewing of computer screens

Some overnight travel required

About UsMomentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management.

Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at  Work Here?

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and…