Event Security Captain

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In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow‑up screen.

A professional basketball team and state‑of‑the‑art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. We specialize in live sports, concerts, comedy shows, family shows, and other world‑class events. We are passion‑driven, fast‑paced, and committed to delivering flawless execution and unforgettable entertainment experiences.

An enthusiastic lover of sports, live entertainment, and people. You have a true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You are helpful, engaging, knowledgeable about the Atlanta Hawks and State Farm Arena, and dedicated to enhancing the productivity of the team. You celebrate hard work and celebrate successes.

This part‑time, non‑union, hourly position reports to the security management team and will supervise security officers at State Farm Arena.

• Uphold the Security Department’s Prime Directives, protecting the safety and security of our venues’ guests, employees, and assets with respect for dignity and legal rights.
• Resolve escalated security situations, providing appropriate warnings and completing ejections/arrests if warranted.
• Ensure enforcement and compliance with the venue’s Event Policies at all times.
• Assist with directional and informational inquiries.
• Serve as the escalation point for complaints and issues.
• Appropriately document all major and minor incidents.
• Represent State Farm Arena and the Security Department in an exemplary manner.
• Apply principles of logical thinking to a wide range of intellectual and practical problems to perform and direct varied, complex tasks.
• Perform a variety of duties that change from one task to another without loss of efficiency or composure.

• Deploy staff for events, assign shifts, breaks, and necessary equipment.
• Train staff in basic guest service and security skills.
• Actively monitor staff interactions with venue guests, clients, artists/athletes, and employees to ensure a safe and comfortable entertainment experience.
• Provide leadership and guidance; serve as mentor/coach to all security employees.
• Provide timely, appropriate feedback to staff on performance, both positive and corrective.
• Effectively communicate escalated employee issues to Security Management Team.
• Administer appropriate performance reviews, counseling, and disciplinary documentation as needed.
• Accept responsibility for the performance and conduct of the entire security team assigned to the deployment.
• Exhibit leadership qualities, motivating staff and leading by example.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital, veteran status, or any other protected class.

If this opportunity looks exciting to you, please complete the application process. Go Hawks!