Command Center Coordinator

Atlanta, GA (Hartsfield-Jackson Airport)

The Command Center Coordinator serves as the central communications and dispatch authority for airport terminal operations, functioning similarly to a public safety emergency communications specialist within a 24/7 operational environment. The position is responsible for receiving, evaluating, prioritizing, documenting, and coordinating responses to operational incidents, emergency events, safety concerns, alarms, service disruptions, and customer-impacting issues across Hartsfield-Jackson Atlanta International Airport.

• Receive, assess, prioritize, and coordinate responses for emergency and non-emergency incidents.
• Dispatch appropriate personnel and resources based on incident type, severity, and operational impact.
• Serve as the primary communication area during system failures, fire alarms, injuries, weather events, infrastructure disruptions, and other critical incidents.
• Monitor active incidents through resolution and maintain continuous situational awareness.
• Coordinate communications with key airport stakeholders, including Airport Leadership, Fire Rescue, Airport Police, contractors, airlines, and other stakeholders.
• Maintain incident command support through detailed event tracking and status reporting.

• Continuously monitor life-safety and operational systems including Fire Alarm Systems, Building Management Systems (BMS), elevators, escalators, moving sidewalks, emergency phones, paging systems, and other infrastructure monitoring platforms.
• Evaluate and interpret alarms, alerts, and system notifications to determine appropriate response actions.
• Initiate emergency notifications and escalation procedures when required.
• Identify recurring equipment failures or operational trends and communicate concerns to local leadership.

• Manage high-volume telephone, radio, and electronic communications.
• Coordinate work requests through technology platforms used to support airport operations.
• Dispatch maintenance, custodial, transportation, 911, and support resources.
• Monitor response times and ensure timely completion of operational requests.
• Support airport continuity during irregular operations and large-scale events.
• Cross train with other internal AATC departments.
• Familiarization with airport facilities and processes will be required job training.

• Exercise independent judgment when prioritizing simultaneous incidents and operational demands.
• Determine escalation levels based on risk, operational impact, and public safety concerns.
• Provide real-time recommendations and operational updates to supervisors and airport partners.

• Accurately document incidents, dispatch actions, notifications, and resolutions.
• Complete detailed incident reports and after-action documentation.
• Ensure compliance with AATC policies, airport regulations, safety standards, and operational procedures.

• Minimum three years of related experience in emergency communications, public safety dispatch, aviation operations, transportation operations, military command center operations, emergency management, or a similar high-volume dispatch environment.
• Experience working in a 24/7 operational environment preferred.
• Experience managing multiple communication channels simultaneously preferred.
• Must be able to pass and maintain requirements for approval for an ATL badge with customs seal. This includes a 10-year background search by fingerprint analysis.
• A valid driver’s license is required.
• Able to work a flexible schedule (nights, weekends, and holidays).
• Ability to walk throughout the airport and lift up to 50 pounds as required for operational support and cross-training activities.

• Advanced incident prioritization and dispatch coordination skills.
• Ability to remain calm and effective during emergencies and high stress situations.
• Strong situational awareness and critical thinking skills.
• Exceptional multitasking capability.
• Ability to communicate clearly and professionally with responders, leadership, tenants, contractors, and customers.
• Strong documentation and reporting skills.
• Proficiency with…