Specialist – OCC Security Desk Job Atlanta area,Georgia USA,Security

How you'll help us Keep Climbing (overview & key responsibilities)

The Specialist – OCC Security Desk, is responsible for providing operational support within the OCC (Operations and Customer Center) during security related matters across the Delta system. The OCC Security Deskis a 24/7/365 operation that represents the Corporate Security Department and partners cross-divisionally to address and resolve real-time security issues within the operation. The desk specialist assesses and coordinates real-time responses to threats towards customers, aircraft, employees, and facilities before communicating mitigation measures and impact to corporate security senior management and leadership across multiple divisions.

The desk is staffed using multiple shifts. The position has routine interaction with all levels of management / senior leadership, members of government agencies, and various USand international aviation industry entities.

The position researches passenger data in reservations and other internal systems, compiles security intelligence data for departmental use, creates written crew security briefs and advisories, notifies other security department staff of security incidents, notifies TSA (and host governments) of passenger watchlist matches, responds to incoming phone callsfrom stations and field personnel, responds to inbound calls from the TSA andother government departments, documents security incidents in department tracking application and generates periodic summaries of security incidents handled bythe desk.

Summary

of responsibilities (not comprehensive of alltasks):

Assess and mitigate “real time” security threats to Delta customers, properties & facilities, and employees.
Communicate “real time” security related incidents to Corporate Safety, Security and Compliance (CSSC) leadership.
Willing and able to work all shifts at the OCC Security Desk, when necessary, in support of a 24/7/365 operation.
Provide guidance and support to stations regarding all security issues, regulatory requirements, and security delays with a high degree of customer service and professionalism.
Lead member of the Security Conflict Team (SCT) and supporting role in the Customer Solutions Team (CST). Both teams partner withthe OCC Duty Director, Ground Security Coordinators, dispatchers and crew toresolve security related issues / concerns and escalated customer service incidents.
Monitor global events and provide assessments of their impact to Delta’s operations.
Interacts with TSA, CBP, and law enforcement involving security related incidents.
Monitors and reports on TSA security checkpoint and CBPimmigration situations.
Communicate VIP travel and deportee travel with TSA and affected stations.
Acts as a member of the Security Emergency Response Teamas needed for aircraft accidents and security incidents.
Acts as a subject matter expert for Airport Customer Service Global Assistance Center regarding clearance of identified Secure Flight customers.
Gathers security incident report summaries from ACS, IFS,Flt Ops and Reservations.
Log daily activities and provides monthly reports as required.
Practices safety-conscious behaviors in all operational processes and procedures.

What you need to succeed (minimum qualifications)

Bachelor's degree or equivalent work experience inairline operations, aviation security, or similar field or a minimum of 5 yearsof relevant work experience.
Clear criminal history records check with the ability toobtain and maintain a US government security clearance (must be a US citizen).
A well-founded understanding of the wide array of historical and current threats and associated risks to aviation, and common, aswell as creative, measures to mitigate those threats and risks.
Previous experience as a Ground Security Coordinator within the Delta operation with knowledge of TSA, CBP, and other government agencies security regulations.
Must possess excellent written and verbal communication skills and be comfortable communicating with all levels of individuals –internal and external.
Should be able to manage multiple tasks and provide reliable, high-quality results under stressful situations in a fast-paced environment.
Position is subject to working nights, early mornings,weekends and holidays.
(If transferring internally) Must be performing satisfactorily in current position.
Consistently prioritizes safety and security of self,others, and personal data.
Embraces diverse people, thinking, and styles.
Possesses a high school diploma, GED, or high…