Station Technician - Dispatcher Job Atlanta area,Georgia USA,Security

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

SUMMARY The Central Station Technician will assist and orchestrate the delivery of a safe and secure environment for guests, employees, and patients by running the GRADY HEALTH SYSTEM Public Safety – Central Station. The job duties require the monitoring of closed circuit television systems with 325 plus cameras, 400 plus alarm circuits used as panic or duress buttons by Grady staff, digital video (newer technology), the HUGS infant and children protection systems, burglar alarms for clinic and pharmacy areas, and 68 elevator talk boxes or emergency phones.

The Technicians dispatch calls to over 35 security officers, as well as, security management staff while monitoring and controlling radio traffic, answering the phone, noting and responding to alarms, and keeps Central Station functioning at a professional level. Central Station is the nerve center for the Public Safety Department of the GRADY HEALTH SYSTEM.

QUALIFICATIONS

High School diploma or G.E.D. required

Candidate must have Dispatcher experience

Core Competencies

Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.

Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.

Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.

Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.

Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.

Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.

Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.

Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.

Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.

Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards

At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

Health & Wellness:
Medical, dental, vision, and prescription drug coverage.
Financial Security:
Retirement savings plans with employer contributions, life insurance, and disability coverage.
Work-Life Balance:
Paid time off, holidays, and family leave benefits.
Career Growth:
Tuition reimbursement, professional development programs, and opportunities for advancement.
Employee Support:
Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?

Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been…