Service Technician

Overview

Join to apply for the Service Technician role at Patterson Companies, Inc.

Ready to take your career to the next level? Patterson Companies is looking for Service Technicians who are skilled problem-solvers with a passion for delivering outstanding customer service. In this role, you’ll work hands-on with cutting-edge dental technology—installing, maintaining, and repairing equipment so practices can operate efficiently and confidently. You’ll also provide training and troubleshooting expertise, becoming a trusted partner to dental professionals who rely on Patterson to keep their practices running at their best.

We are hiring Service Technicians in the following markets:
Georgia, Florida, South Carolina, North Carolina, Tennessee, Virginia
.

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

• Install and/or Repair Dental Equipment: Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training. Training is supplied by Service Technician mentors and online training courses through Patterson Technology Academy. Follow checklists, ensuring all critical parts are examined. Demonstrate knowledge on the installation procedures and jobsite protocol. Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.
  
  Perform other duties as assigned.
• Customer Service: Supports customer needs through responding in a timely and professional manner. Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner. Builds and maintains customer relationships through follow-up and courteous and approachable interactions.
• Communication: Understands and conveys information to our customers. Listens attentively and asks questions when necessary. Uses general terminology to explain technical aspects of using technology to a non-technical audience.
• Additional Functions: In addition to the essential functions listed above, the incumbent may perform the following additional functions:
  Work Ethic;
  Problem Solving Skills;
  Interpersonal Skills;
  Inventory Management;
  Personal/Vehicle Safety. Travel and safety considerations may apply.

• High school diploma or equivalent
• Mechanical aptitude required
• Possesses strong work ethic and takes ownership of both company and customers goals/objectives
• Focused on understanding, meeting, and exceeding customer expectations
• Ability to thrive in a fast-paced environment
• Requires basic computer skills and/or ability to use smart phone/tablet
• Strong verbal and written communication skills
• Valid driver’s license along with good driving record

• Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable but not required
• Excellent organization and problem-solving skills
• Knowledge of Microsoft Outlook, Excel and Teams is helpful

• Must be able to remain in a stationary or driving position up to 100% per day
• Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day
• Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day
• Must be able to reach at shoulder level and reach at waist level up to 25% per day
• Must be able to move or lift dental equipment and supplies weighing up to 26-49 pounds up to 10% per day
• Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day
• Must be able to climb steps and/or ladders less than 5% per day

• This position requires traveling to customer locations and providing services and support to customers.

• 100% travel to customer sites in a local geographic area
• Occasionally out of town for overnight and/or after-hours