DWM Water Field Service Representative ; OCCBS

Atlanta, GA, United States

Posting expires:
October 18, 2026

Salary range: $42,582

General Description and Classification Standards

Performs the physical connecting and disconnecting of water supply to customers; reads water meters for service account initiation and termination; performs related work as required. This is the entry level for this job family. Individuals entering this level must already possess the basic knowledge of the work and the required motor skills and physical capabilities to carry out basic tasks. Typically performs the simplest pertinent tasks, assists higher level workers in more complex jobs, prepares or puts away tools.

Position may be part of an apprentice program; position may be classified as an Apprentice if such a program/class exists.

Position is distinguished from a semi-skilled laborer in that this position routinely uses tools appropriate to higher level skilled positions.

Supervision Received

Works under minimal supervision may assist in training orienting or observing lower-level associate, apprentice, or semi-skilled employee in the group.

Essential Duties and Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive may perform other duties as assigned

Locates and/or traces service lines and stop boxes as requested by customer plumber, public utility, or other outside agency.

Operates computerized electronic meter reading equipment to provide readings for billing and otherwise determining water usage, as well as to determine the presence of leaks.

Investigates water leaks and low-pressure problems to determine source and determines corrective action needed to remedy problem inspects various customer owned water facilities for rules and regulations compliance.

Advises customer of necessary corrections ensures repairs are made in a timely fashion grants variances to regulations and terminate service for failure to comply.

Performs various inspection and testing activities to assure new facilities can be accurately located and are leak free.

Interprets blueprints, sketches, and written or oral instructions. Request locations of lines and cables of other utilities. Documents work activities and prepare reports both manually and with a computer.

Maintains and performs minor repairs of electronic equipment to ensure their proper function.

Decision Making

Follows standardized procedures and written instructions to accomplish assigned tasks.

Leadership Provided

None. May oversee temporary or contract workers as needed.

Knowledge

Skills and Abilities

This is a partial listing of necessary knowledge skills and abilities required to perform the job successfully it is not an exhaustive list.

• Knowledge of the operation of the water distribution system and how various issues may affect customers;
• knowledge of data available for field use in various distribution record systems;
• knowledge of requirements of cross connection control, devices used, and their installations;
• knowledge of water utility rules and regulations for customers, and skill in their application.
• Proficient analytical/decision making skills;
• skilled in operating electronic leak detection and locating equipment to accurately locate leaks and underground infrastructure;
• skilled in utilizing fault locating equipment to pinpoint tracer failures.
• Ability to build and maintain good working relationships with staff members and the public;
• ability to communicate effectively verbally and in writing;
• ability to operate a motor vehicle

Minimum Qualifications-Education and Experience

• High school diploma or general equivalency diploma (GED)
• One (1) year of work experience in a water distribution system

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