Field Service Technician II – Robotics

Impact Robotics — Southeast Region

Reports to:

Regional Service Manager Job Type: Full-time, salaried Salary Range: $58,240–$70,720 annually Travel:
Approximately 40%–60%, including regular overnight travel

Impact Robotics is seeking a hands‑on Field Service Technician II – Robotics to support robotic systems at customer locations. In this developmental field role, you will troubleshoot and repair equipment, complete preventive maintenance, stage and commission robots, document service activity, and assist qualified deployment professionals with mapping, route validation, integrations, operator training, and go‑live support.

This position is ideal for a mechanically and technically capable problem‑solver who enjoys customer‑facing work, travel, and learning emerging robotics technology. You will independently perform approved Tier 2 service work while developing the skills required to lead standard deployments.

• Respond to dispatched onsite service incidents and complete approved troubleshooting, repair, testing, and return-to-service activities.
• Diagnose mechanical, electrical, sensor, charging, docking, connectivity, configuration, and operational issues using structured troubleshooting methods.
• Replace approved field-serviceable components, record parts and serial numbers, and verify operation after repair.
• Complete preventive maintenance inspections, cleaning, permitted adjustments, calibrations, software or firmware checks, and operational tests.
• Stage robots, docks, chargers, accessories, consumables, safety materials, and deployment tools; document freight or product damage.
• Assist with site assessments, VSLAM/LiDAR/marker mapping, route and coverage configuration, commissioning, integrations, acceptance testing, and go‑live support under qualified supervision.
• Conduct repeat route and coverage tests under realistic site conditions and document issues requiring adjustment or escalation.
• Support customer and operator training on startup, normal operation, charging, docking, consumables, routine fault recovery, and escalation procedures.
• Complete accurate and timely service reports, tickets, labor and travel entries, expense records, photographs, test results, and customer acknowledgments.
• Maintain assigned tools, diagnostic equipment, PPE, field spares, consumables, and vehicle stock.

• One to three years of relevant field service, equipment maintenance, electronics, IT field support, robotics, automation, mechatronics, industrial maintenance, equipment repair, or similar hands‑on experience; an associate degree, technical diploma, military technical training, apprenticeship, or related certificate with meaningful hands‑on experience may substitute.
• High school diploma or GED.
• Demonstrated mechanical and electromechanical aptitude.
• Ability to safely use common hand tools, meters, diagnostic tools, and manufacturer‑approved service equipment.
• Basic understanding of electrical circuits, connectors, batteries, sensors, motors, charging systems, and component replacement.
• Working knowledge of IP addressing, Wi‑Fi, access points, signal coverage, MAC addresses, and basic connectivity troubleshooting.
• Ability to follow technical manuals, diagrams, checklists, service bulletins, and escalation procedures.
• Clear customer‑facing communication and professional written documentation skills.
• Valid driver’s license and an insurable driving record appropriate for business travel.
• Ability to travel and work independently at customer sites.

• Experience with robotics, AMRs/AGVs, industrial cleaning equipment, automation, electronics repair, material‑handling systems, or field service.
• Familiarity with LiDAR, VSLAM, markers, mapping, docking,…