Experience Specialist, Social Work

Why Join CINQCARE?

CINQCARE is a provider‑led, community‑based health and care partner dedicated to improving the health and well‑being of those who need care the most, with a deep commitment to high‑needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in‑home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes.

By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care.

As part of the team, you’ll help bridge the human and medical sides of care. You will listen, connect, and elevate stories that matter, helping Family Members feel supported on their journey. This role combines the community‑rooted presence of outreach specialists with the wraparound support of care guides.

• Engage Family Members where they live, worship, and gather (homes, porches, churches, senior centers, neighborhood stores).
• Conduct in‑person and phone outreach with high‑risk, rising‑risk, or newly discharged Family Members.
• Build trust through consistent presence and culturally aligned, empathetic communication.
• Surface and help address barriers to care such as food insecurity, transportation, housing, directly or through referral.
• Assist Family Members with paperwork for social services and basic support needs.
• Support in‑home technology setup (e.g., blood pressure cuff, stethoscope) to enable virtual visits and connect Family Members with the broader care team.
• Provide warm handoffs and referrals to care team members and trusted partners and follow up to ensure needs are met.
• Serve as a consistent point of contact, adjusting outreach frequency (including in‑home visits) based on Family Member needs.
• Collaborate with nurses, social workers, and other team members during case huddles and planning sessions.
• Refer Family Members to the interdisciplinary care team for additional support with medical and behavioral support services and attend visits where appropriate to support building trust.
• Document interactions, insights, and emerging needs in CINQIQ and track trust/engagement levels.
• Represent the company at community events and maintain a local map of trusted people and places.

• Associate degree or a combination of education and experience required; B.S. or B.A. preferred.
• 1–3 years of experience in community‑based outreach, health education, or related work.
• Valid driver's license and reliable transportation.
• Background check and training required prior to field deployment.
• Bilingual or multilingual (e.g., Spanish, Haitian Creole, Russian) is a plus.

This position requires in‑home, assisted living, and independent‑living community‑based work. The job requires frequent travel for patient visits in all types of weather conditions. Work may be performed in settings with conditioned air, artificial light, and an open workspace.

In this position you will need an ability to travel frequently by car and/or public transportation, the ability to communicate with customers, vendors, management, and other co‑workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e‑mail for communication is essential. Sitting or standing for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents.

Lifting of up to 25 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

CINQCARE is an Equal Opportunity Employer…