Fatherhood Outreach Specialist

Fatherhood Outreach Specialist 3

Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Agency:
Department of Human Services

Location:

Atlanta, GA (Fulton County)

Compensation: $44,532.15

Job Description:

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

The DHS' Division of Child Support Services (DCSS) is seeking candidates to fill the position of Fatherhood Outreach Specialist 3, this position will report to the Fatherhood Supervisor.

Role and Responsibilities:

• Establishes child support obligations and ensures that such obligations are met.
• Coordinates child support activities with legal, judicial and public organizations and conducts administrative hearings.
• Communicates with clients and other constituents via telephone, email correspondence and direct contact to ensure that support obligations are met.
• Manages a caseload to ensure that child support obligations are met.
• Supervises other case managers or serves as a team leader, as required.
• Performs other professional responsibilities as assigned by supervisor

Core Competencies:

• Exceptional critical thinking skills, good judgement and decision-making abilities to monitor and manage a caseload to ensure that child support obligations are met
• Ability to use customer service skills to include active listening and negotiation ability
• Excellent oral, written, presentation and interpersonal skills
• Strong proficiency in the use of Microsoft Office Suite and/or standard

Preferred Skills/

Qualifications:

• Experience working with state, local, or federal government
• Work experience involving mentoring and coaching
• Ability to work independently
• Bachelor's degree from an accredited college or university and one (1) year of relevant experience (such as human services or legal services case management work experience)
• -or-
• High School diploma or GED and three (3) years relevant experience (such as human services or legal services case management work experience)
• -or-
• Two (2) years' experience at the lower-level Child Support Services Agent 2 (SST
  061) or position equivalent

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.