Residential Specialist - On Call Position

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Program:

Housing Services On-Call Atlanta, GA, US

The Resident Specialist is responsible for ensuring the safety of residents and the security of the facility, as well as supporting food service and maintaining cleanliness throughout the shelter.

Resident Specialist play a critical role in creating a safe and stable environment for all individuals in the shelter. Key responsibilities include monitoring the facility, reinforcing shelter policies and procedures, assisting with mealtimes, and ensuring a clean and orderly space.

The Resident Specialist serves as a liaison between residents and staff, documenting key activities and incidents as needed. This role requires strong interpersonal skills, the ability to respond to challenging situations with empathy, and a commitment to helping families regain stability and independence.

Duties and Responsibilities:

Monitoring & Safety

• Supervise shelter operations during assigned shifts to ensure the safety and well-being of residents.
• Conduct regular walkthroughs of the facility and monitor resident entry and exit to maintain security.
• Ensure completion of the nightly in/out log and enforce shelter rules, policies, and procedures consistently and fairly.
• Respond to emergencies promptly, including contacting 911 when necessary, and notify the Shelter Director and Senior Director of Housing & Family Services.
• Interact with residents in a supportive and respectful manner, offering guidance and encouragement as needed.
• Provide leadership during evacuation or need to shelter in place by guiding residents to a safe location and reporting emergency to the appropriate parties.

Daily Operations

• Assist with meal preparation and distribution to ensure residents’ nutritional needs are met.
• Monitor and support residents in completing assigned chores and adhering to curfew requirements to promote order and a sense of shared responsibility.
• Maintain cleanliness and organization of common areas; ensure private spaces are clean, orderly, and safe.
• Complete cleaning and setup of rooms following family departures and in preparation for new arrivals.
• Provide front office coverage when needed and support general administrative tasks.
• Foster positive relationships with volunteers and supporters of Our House.

Documentation & Communication

• Maintain accurate and timely documentation of shift activities, resident concerns, incidents, and facility issues.
• Complete incident reports for any reportable events before the end of your shift.
• Submit detailed shift notes and communicate urgent matters directly to the Shelter Director.
• Participate in scheduled staff meetings and supervision to ensure alignment and support team collaboration.
• Report facility repair and maintenance needs to the Shelter Director in a timely manner.

Disclaimer:
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of Our House.

Qualifications:

Education

• High School Diploma or GED required.

Experience

• 1 to 3 years of relevant experience in a residential program serving families or a comparable social service setting required.
• Basic Food Preparation and Service Skills required.

Certification Requirements (training provided by Our House).

• CPR/First Aid certification.
• Serv Safe certification

Schedule Requirements:

• Shifts may vary based on scheduling needs and staff availability. Must be able to work weeknights, weekends, overnights, and some…