AI Outcome Customer Engineer II, Forward Deployed Engineering

Google place New York, NY, USA ;
Atlanta, GA, USA ; +6 more

X Applicants in the County of Los Angeles:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

This role may also be located in our Playa Vista, CA campus.

Applicants in San Francisco:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. In most instances, this position requires in-person interviews as part of the hiring process.

In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees. Benefits for this role include:

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

Note:

By applying to this position you will have an opportunity to share your preferred working location from the following:
New York, NY, USA;
Atlanta, GA, USA;
Austin, TX, USA;
Chicago, IL, USA;
Los Angeles, CA, USA;
Sunnyvale, CA, USA;
San Francisco, CA, USA;
Seattle, WA, USA
.

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience with cloud native architecture in a customer-facing or support role.
• Experience with technical delivery strategies and interfacing with product or engineering organizations.
• Experience in either system design or reading code (e.g., Java, C++, Python).
• Experience in system design or orchestration frameworks (e.g., Lang Graph, Auto Gen, CrewAI).
• Experience with enterprise integrations (APIs, enterprise content management (ECMs), identity), Cloud infrastructure, or AI/ML model deployments.

• Experience diving deep into novel technical problems, deciphering ambiguity, diagnosing bugs, and emerging with credible architectural solutions.
• Experience orchestrating specialized technical resources to execute complex builds.
• Experience engaging with, presenting to, and influencing technical stakeholders or executive leaders.
• Excellent executive communication skills, capable of translating deep technical integration issues into business impact.

As an AI Outcome Customer Engineer in our go-to-market (GTM) AI Tech organization, you will work as an enterprise architect, technical debugger, engineering liaison and technical delivery manager. You will bridge the gap between pre-sales agreement shaping and post-sales execution. Entering the agreement cycle during the technical evaluation phase for strategic AI accounts, you will ensure that solutions are shaped strictly through the lens of adoption, rapid activation, and viable delivery.

Aligned with our Forward Deployed Engineering (FDE) organization, you will architect how these technical assets actually integrate into the customer's IT ecosystem (connectors, identity, data residency, legal constraints).

It's an exciting time to join Google Cloud’s Go-To-Market team, leading the AI revolution for businesses worldwide. You’ll excel by leveraging Google’s brand credibility—a legacy built on inventing foundational technologies and proven ’ll provide you with the world’s most advanced AI portfolio, including frontier Gemini models, and the complete Vertex AI…