Serviceow IRM lead

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

Job Description - Service Now IRM Lead

Integrated Risk Management (IRM) | Risk & Controls | Service Now Platform

Location:

Atlanta, Georgia (US-GA), United States.

• Work closely with business stakeholders, risk teams, control owners, compliance teams, and technology partners to understand business requirements and translate them into scalable Service Now IRM solutions.
• Lead the design, configuration, development, and implementation of Service Now Integrated Risk Management (IRM) capabilities, with particular focus on Risk Management, Controls, Assessments, Issues, and related workflows.
• Configure and extend out-of-the-box Service Now Risk and Controls solutions while minimizing unnecessary customization and aligning implementations to platform best practices.
• Design data models, workflows, business rules, notifications, integrations, dashboards, reports, and user experiences required to support enterprise risk and control processes.
• Provide technical leadership to Service Now engineers, perform design/code reviews, troubleshoot complex platform issues, and guide teams on maintainable implementation patterns.
• Partner with business and technical teams through requirements, solution design, development, testing, deployment, production support, and continuous improvement activities.
• Document solution designs, configuration decisions, operational procedures, and implementation standards, and communicate technical concepts clearly to both technical and non-technical stakeholders.

• Minimum 8+ years of overall IT experience, including enterprise application implementation, platform engineering, or technology consulting experience.
• Minimum 5+ years of hands‑on Service Now platform experience involving configuration, development, workflow automation, integrations, administration, and production support.
• Minimum 3+ years of hands‑on experience implementing Service Now IRM / GRC capabilities in enterprise environments.
• Minimum 3+ years of experience designing and implementing risk, control, assessment, issue‑management, compliance, or related governance workflows within Service Now.
• Minimum 2+ years of hands‑on experience with Service Now out‑of‑the‑box Risk and Controls capabilities, including configuration and extension of standard IRM data models and workflows.
• Minimum 3+ years of experience working directly with business stakeholders to gather requirements, facilitate solution discussions, perform design reviews, and translate business needs into technical solutions.
• Minimum 3+ years of experience with Service Now development/configuration concepts such as Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, notifications, reports, dashboards, and REST/SOAP integrations.
• Minimum 2+ years of experience leading or mentoring Service Now engineers, reviewing technical designs, and establishing implementation standards and platform best practices.
• Strong written and verbal communication skills with the ability to work effectively across business, risk, compliance, architecture, and engineering teams.

Active Service Now Certified System Administrator (CSA) certification. Candidate must be able to provide the registered email  with Service Now certifications.

Candidate must be able to work from Client office three days per week.

Candidate should be available for an immediate start or the earliest possible joining date.

Active Service Now IRM certification is strongly preferred and should be treated as the target qualification for the role.

Strong hands‑on IRM…