Principal AI Engineer

About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

The Principal AI Engineer is responsible for driving AI adoption and innovation across Corporate Functions, Contact Center Operations, and Go-To-Market (GTM) products.

This role serves as the technical leader for enterprise AI initiatives, partnering with business leaders, product teams, and engineering organizations to design, build, and operationalize AI solutions on Azure and Google Cloud. The role combines AI architecture, platform engineering, product innovation, and organizational change leadership to transform AI opportunities into measurable business outcomes.

Key Responsibilities Enterprise AI Adoption Partner with Finance, Legal, Supply Chain, Sales, Customer Care, and IT leaders to identify high-value AI opportunities.

Lead AI strategy, technical architecture, and implementation of enterprise AI solutions.

Drive adoption of Generative AI, Agentic AI, and AI-powered workflow automation.

Develop reusable enterprise AI patterns, frameworks, and accelerators.

Establish AI best practices, governance standards, and engineering guidelines.

Lead architecture and deployment of AI-powered customer service solutions and virtual agents.

Design and implement:

Conversational AIVoice and chat agentsAI-assisted agent experiences

Knowledge retrieval systems

Intelligent intake and triage workflows

Multi-agent orchestration

Define Day-2 operating models including:

Monitoring and observabilityAI Sec Ops Human  escalation workflows

Kill-switch and fallback mechanisms

Incident management and operational support

Required Qualifications Experience Bachelor 's or Master's degree in Computer Science, Engineering, Data Science, or related discipline.
10+ years of experience in software engineering, cloud engineering, data engineering, or AI engineering.
5+ years delivering production AI/ML solutions at enterprise scale.

Proven experience architecting AI solutions on Azure and/or Google Cloud.

Experience building and deploying customer-facing AI products.

Experience leading cross-functional initiatives involving business, product, operations, and engineering teams.

Technical Expertise Azure and Google Cloud Databricks and Big Query Python  and modern software engineering practicesAPI and microservice architectures

Large Language Models (LLMs)
Agentic AI architectures

Retrieval-Augmented Generation (RAG)
AI observability and monitoring AI governance and evaluation frameworks

Leadership Skills Executive communication and stakeholder management

Strong product and business acumen

Ability to influence across organizational boundaries

Experience mentoring engineers and architects

Strong partnership and vendor management skills

Preferred Qualifications Experience delivering production-grade Contact Center AI solutions.

Familiarity with platforms such as:

Google Customer Engagement Suite (CES)
Vertex AI Agent Builder Microsoft Copilot Studio Genesys Cloud AI Experience implementing:

Voice bots and virtual agents

Agent Assist solutions

Knowledge retrieval and RAGIntelligent routing and triage

Human-in-the-loop escalation workflows

Ideal CandidateA strategic technology leader who can:

Drive enterprise AI adoption across business functions.

Build and scale customer-facing AI products.

Architect solutions on Azure, Google Cloud, Databricks, and Big Query.

Lead AI platform engineering and governance efforts.

Translate emerging AI capabilities into measurable business outcomes.

Influence executives, product teams, and engineering organizations without direct authority.

Offers of employment are conditional upon passage of screening criteria applicable to the jobEEO Statement Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  

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