Senior Engineering Manager, Commerce

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms.

Stord is leveling the playing field for all brands to deliver the best consumer experience h Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

Commerce is Stord's newest and most strategic group, and it's where we're building the next generation of Stord software. We own the shopper's experience from checkout through delivery: the delivery promise at checkout, order tracking, proactive notifications, returns, and shipment protection. It's the part of Stord that shoppers actually see, and it's how our merchants earn their customers' loyalty. What makes Commerce different is what sits underneath it.

Most commerce software stops at the screen and guesses about everything after the order is placed. Ours runs on top of the network that actually picks, packs, and ships those orders. That gives us real operational data to build with, so a delivery date can be a promise instead of an estimate, and a tracking page can know what's really happening with an order.

Much of what we're building is brand new, and we're building it with AI from the start.

You'll lead engineering on the part of Stord that shoppers actually see, built on real data from the fulfillment network underneath it. You'll have a real voice in product direction. We expect engineering leaders to challenge the roadmap, push back on the wrong solution, and bring ideas of their own. You'll help set how Stord builds with AI, not just adopt what someone else decided.

You'll build new products from scratch, with the backing of a company that already runs over $10 billion of commerce a year.

• People Leadership
  Own the full people lifecycle for your teams: hiring, 1:1s, performance management, and career development
  Build teams of product-minded engineers who own outcomes, not tickets
  Give direct feedback, act early on performance, and grow engineers into bigger roles
• Product and Customer
  Partner with Product and Design as an equal in deciding what to build, challenging assumptions and bringing your own point of view to the roadmap
  Stay close to customers: talk with merchants, watch how shoppers use what we ship, and bring what you learn back to the team
  Own outcomes after launch, measuring whether what we built actually changed things for merchants and their shoppers
• Zero to One Delivery
  Take new products from idea to launch quickly, cutting scope to get…