Developer Support Engineer, AI - APAC

Massive is growing its developer community across Asia-Pacific, and this role is the go-to technical partner for developers in the region - helping them integrate our APIs and SDKs, building AI-powered tooling to resolve issues faster, and extending our support coverage into APAC business and market hours.

Massive is the leading platform for modernizing Wall St., giving developers direct access to the world's financial market data through fast, reliable APIs. We're on a mission to democratize access to market data so developers everywhere can build the future of fintech - and we're growing our presence across the Asia-Pacific region.

We're hiring a Developer Support Engineer, AI to serve our growing developer community across Asia-Pacific. You'll be the go-to technical partner for developers in the region - many of whom build trading and market-data platforms in APAC and Europe that consume US market data - helping them integrate Massive's APIs and SDKs while extending our support coverage into APAC business and market hours.

As markets move toward extended (23/5) trading, our APAC customers increasingly rely on the platform during hours when our US team is offline. You'll own that window: providing responsive, expert support when Asian markets are active, and handing off cleanly to the US team as their day begins.

This is a hands-on, developer-facing role for someone who enjoys both debugging a tricky integration and writing the docs and samples that help the next developer. It's also an AI-forward role: you'll use and help build LLM-powered tooling and agents to diagnose and resolve issues faster, so a lean regional team can support a large developer base.

This position is remote within APAC, and for an exceptional candidate we're open to other APAC locations in a compatible time zone where we can employ through an Employer of Record. Core working hours are roughly 09:00-18:00 SGT (01:00-10:00 UTC), which places you across Asian markets and business hours and covers the overnight window for our US team, whose day runs approximately 13:00-22:00 UTC.

A regular overlap with the US team's morning is expected for handoff and collaboration, so our developers have responsive support around the clock on weekdays.

• Help developers across APAC integrate Massive's APIs and SDKs - guiding, troubleshooting, and unblocking them across support channels
• Support customers building trading and market-data applications, including those in APAC and Europe that trade on US markets - understanding their data needs, latency expectations, and cross-market workflows
• Use and help build AI/LLM-powered tools and agents to triage, reproduce, and resolve developer issues faster - orchestrating models and internal tooling into repeatable troubleshooting workflows
• Provide reliable support coverage during APAC business and market hours, extending the platform's responsiveness while the US team is offline and supporting extended (23/5) trading activity
• Diagnose and resolve technical issues spanning integration, deployment, and product functionality; reproduce problems locally and document root causes and workarounds
• Improve the developer experience proactively: spot recurring pain points, anticipate confusion from API and SDK changes, and address issues before they spread
• Create and maintain developer-facing content - documentation, knowledge-base articles, tutorials, and code samples - so more developers can self-serve
• Keep sample repositories healthy: fix broken builds, update dependencies, and make sure examples work with the latest API versions
• Partner with engineering across regions and time zones to turn recurring developer issues into lasting product and tooling improvements, and hand off open items cleanly to the US team at the start of their day
• Be the voice of the APAC developer internally, surfacing regional feedback that informs the roadmap
• Communicate clearly across audiences and cultures, translating complex technical concepts for both technical and non-technical people
• Own your work end to end, from first report to verified resolution

• Around 3+ years in developer support, software development, developer relations, or a closely related field - if your experience looks different but you can do the work, we still want to hear from you
• Working knowledge of financial market data and/or trading platforms, with experience on platforms in APAC or Europe that trade on US markets a strong advantage - you understand what…