Principal Production Service Developer

** Job Description*
* Production Service Developer - IC4

We are looking for an experienced Production Service Developer to build automation and improve the infrastructure, platforms, and services supporting Oracle Health production environments.

You will combine software development, infrastructure engineering, and production troubleshooting to solve operational problems  role includes Citrix, Windows Server, and virtualization platforms such as OLVM/KVM, along with the supporting systems, integrations, and workflows used across the team.

Automation is a central focus of this position. You will identify opportunities to reduce manual work, design and develop maintainable solutions, and own those solutions through testing, deployment, and ongoing production use. You will also provide technical leadership, collaborate across teams, and help improve engineering and operational practices.

Key responsibilities

** Automation and development*
* + Design, develop, and maintain automation for infrastructure provisioning, configuration, deployments, upgrades, validation, and operational workflows.

+ Build tools and integrations that improve consistency, reduce manual effort, and prevent recurring production issues.

+ Develop reliable solutions with appropriate error handling, logging, testing, documentation, and recovery procedures.

+ Participate in code and design reviews and improve the maintainability and reuse of automation across teams.

** Production infrastructure and reliability*
* + Engineer and improve scalable production infrastructure supporting application delivery and related services.

+ Lead complex maintenance, migration, and lifecycle initiatives across Citrix, Windows Server, virtualization, and supporting infrastructure.

+ Improve monitoring, alerting, capacity management, performance, and service resilience.

+ Evaluate technical dependencies and risks, and develop implementation, validation, and rollback plans.

+ Participate in a rotating on-call schedule to respond to production incidents, restore service, and coordinate escalations as needed.

** Troubleshooting and continuous improvement*
* + Lead investigations into complex production issues across applications, operating systems, virtualization, networking, and storage.

+ Use logs, metrics, source code, and other diagnostic evidence to identify root causes and implement lasting fixes.

+ Turn recurring incidents and operational gaps into engineering improvements.

+ Automate pre-production testing and post-change validation to improve release quality and operational readiness.

** Technical leadership and collaboration*
* + Independently lead technical initiatives from requirements gathering through production delivery.

+ Work with engineering, operations, security, and service delivery teams to design solutions that meet shared needs.

+ Contribute to system architecture, engineering standards, and technical reviews.

+ Mentor team members and document designs, troubleshooting

** Responsibilities*
* ** Key Responsibilities*
* ** Production

Infrastructure: *
* -Leads production infrastructure, platforms maintenance, and services which support the growing client base as well as designs and implements highly scalable environments.

-Collaborates closely with other team leads in the organization to direct work and provides and adapts solutions for their needs.

-Proactively designs new, scalable solutions for fast changing environment with advanced needs in various fields (e.g., configuration deployments, monitoring, and logging).

** Troubleshooting, Testing, and Improvements - Drilldown Analysis/Troubleshooting:*
* -Leads deep drill down analysis into production support operations and identifies and provides necessary fixes.

-Investigates errors, debugs source code and performance bottlenecks, and helps determine if root cause analysis (RCA) are needed across teams.

-Proactively enhances troubleshooting processes.

** Troubleshooting, Testing, and Improvements - Testing and Improvements:*
* -Builds complex enhancements (e.g., automating alerts) and reviews proposed enhancements that resolve defects.

-Globally works with cross functional teams to ensure service health with pre-production testing of new releases, post-change validation, and automation work to improve the testing framework and methodology.

-Identifies and implements changes and new ideas for the improvement of production infrastructure, platforms, and/or services.

-Leverages the standard template to create the user acceptance test plans…