Senior ServiceNow Developer

JOB TITLE:

[Job Title]

JOB TYPE: [Contract / Contract-to-Hire / Direct Hire / Full-Time / Part-Time]

LOCATION:

[City, State ZIP]

WORK ARRANGEMENT: [Remote / Hybrid / Onsite]

CONTRACT DURATION: [Duration, if applicable]

COMPENSATION: [Pay Rate / Salary Range, as applicable]

Duration: 6+ Month Contract

Employment Type: Contract

We are seeking a Senior Service Now Developer to design, develop, test, and support enterprise Service Now solutions in a large-scale environment. This role will serve as a senior technical contributor responsible for delivering scalable, secure, and maintainable Service Now applications while partnering closely with product owners, service managers, and cross-functional teams.

The ideal candidate will possess strong Service Now platform expertise, experience building custom applications, and the ability to collaborate effectively in an Agile environment while promoting development best practices and platform governance.

• Design, develop, test, and deploy Service Now applications and enhancements across multiple environments.
• Collaborate with product owners, stakeholders, and technical teams to translate business requirements into technical solutions.
• Maintain and optimize existing applications with a focus on platform stability, performance, and upgrade compatibility.
• Review development work and provide technical guidance to ensure alignment with platform standards and security requirements.
• Support Service Now platform upgrades and address development-related issues resulting from new releases.
• Create and maintain technical documentation, architectural design artifacts, and operational runbooks.
• Troubleshoot production issues and implement sustainable corrective actions.
• Participate in change management, release governance, sprint planning, backlog refinement, and other Agile ceremonies.
• Mentor developers through code reviews, knowledge sharing, and development best practices.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent combination of education, training, and professional experience.
• 5+ years of hands-on Service Now development experience in enterprise or large-scale environments.
• 3+ years of experience developing and supporting custom applications using App Engine Studio.
• 3+ years of experience working within Agile or sprint-based delivery environments.
• Experience with:
  • Server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs.
  • Glide Record, query optimization, and transactional logic.
  • Flow Designer, reusable actions, subflows, and automation workflows.
  • REST integrations and JSON-based data exchange.
  • ACL design, role hierarchy, and access controls.
• Strong verbal and written communication skills, including technical documentation and solution design.

• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• ITIL 4 Foundation Certification or comparable ITSM experience
• Experience with:
  • Configurable Workspace
  • UI Builder
  • Platform Analytics
  • Integration Hub
  • Enterprise platform governance and architecture standards
• Experience mentoring developers and leading technical initiatives.

• Design and build scalable, maintainable, and upgrade-compatible applications using App Engine Studio, scoped applications, and platform APIs.

• Develop role-based user experiences utilizing Configurable Workspace, UI Policies, Client Scripts, and UI Builder.

• Develop and maintain inbound and outbound integrations using Scripted REST APIs and Integration Hub capabilities when appropriate.

• Apply development standards, security controls, naming conventions, and architectural best practices to support long-term platform health and maintainability.

• Work collaboratively within Agile delivery teams and actively participate in planning, estimation, refinement, testing, and deployment activities.

This position is based in Atlanta, Georgia. Qualified remote candidates will be considered. Local candidates may receive preference based on business needs.

We are committed to creating an inclusive workplace and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual…