Specialist, Retail Back of House Logistics, Stores

Overview

As a Logistics and Inventory Specialist, you’ll play a vital role in keeping Wayfair’s Physical Retail operations running smoothly as we redefine the customer shopping experience. Your work, from managing inventory flow and conducting audits to processing shipments and resolving discrepancies, directly supports an exceptional, seamless experience for our customers. With a sharp eye for detail and a proactive problem-solving mindset, you’ll focus on inventory accuracy, exception management, and operational efficiency.

The ideal candidate thrives in a fast-paced environment, partners effectively across teams, and takes ownership in building a flawless operational foundation that reflects Wayfair’s commitment to retail excellence and a top-tier customer experience.

• Demonstrates Reliability:
  Be present and punctual for every shift to ensure we’re ready to support customers when it matters most. Communicate proactively about any unexpected events or issues.
• Ensure Inventory Accuracy:
  Conduct daily audits and maintain a robust Cycle Count Program to protect inventory integrity. Use scanning technology to track carton-level details such as condition, quantity, and location.
• Manage Inventory Performance:
  Monitor aging inventory, process markdowns, execute damage write-offs, and handle vendor returns for recalls, dead stock, and overstock. Use your inventory or e-commerce experience to optimize processes.
• Receive and Process Shipments:
  Unload and receive inventory carefully, including manual handling of large and heavy items. Record overages, shortages, and damages accurately.
• Proactively Monitor Systems:
  Utilize order management tools and Warehouse Management Software to track inventory flow, resolve discrepancies, and keep records current. Regularly review Cycle Count data to spot and fix gaps.
• Audit Operations:
  Perform regular and trigger-based audits on inbound and outbound shipments to ensure accurate processing and shipping.
• Support Operational Excellence:
  Use ticketing systems to manage exceptions and resolve issues. Provide feedback on tools and processes to improve efficiency based on frontline experience.
• Collaborate Across Teams:
  Work closely with logistics leaders and other departments to streamline operations and maintain Wayfair’s high standards of operational excellence.
• Adapt and Problem-Solve:
  Own inventory challenges, drive solutions, and ensure smooth coordination between warehouse and retail teams in a fast-moving environment.

• Education:
  
  High School Diploma or equivalent is required.
• Inventory Control
  
  Experience:
  
  1 to 3 years of inventory control experience, preferably in retail.
• Distribution or Logistics
  
  Experience:
  
  1+ year in distribution or logistics is preferred.
• Open Schedule Availability:
  Flexibility to work nights, weekends, and holidays as business needs require.
• Customer Service Skills:
  Strong communication skills and ability to stay calm and professional under pressure.
• Adaptability and Problem-Solving:
  Comfortable with evolving tools, systems, and processes, and able to take initiative to maintain operational excellence.
• Technical Proficiency:
  Strong skills with Microsoft Office or Google Suite preferred.
• Detail Orientation:
  Highly organized with proven ability to manage complex inventory workflows and systems.

• Physical Activity:
  Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement:
  Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability:
  Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements:
  Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility:
  Comfortable in environments with varying temperature conditions.
• Noise Tolerance:
  Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness:
  Minimal exposure to workplace or environmental hazards, must adhere to all safety…