Dispatcher​/Fleet Manager

Introduction

A trucking dispatcher is a person who coordinates and manages the movement of freight and drivers for a trucking company. They are responsible for finding and assigning loads, planning routes, tracking deliveries, communicating with drivers and customers, and handling any issues or emergencies that arise along the way. A trucking dispatcher is a vital link in the supply chain, ensuring cargo is delivered safely, efficiently, and on time.

• Safely and efficiently manage CDL Class A and Box Truck Drivers to transport goods and materials.
• Plan and optimize routes for drivers, considering traffic, weather, road conditions, fuel costs, and hours of service regulations.
• Monitor and track the status and location of drivers and shipments using GPS, electronic logging devices, or phone calls.
• Communicate with drivers and customers, providing updates, instructions, and feedback.
• Resolve problems or issues that arise during transportation, such as delays, breakdowns, accidents, or customer complaints. This is a 24/7 responsibility and may require calls and or texts on weekends or evenings.
• Maintain records and documentation of transportation operations, including invoices, bills of lading, driver logs, and fuel receipts.
• Monitor truck repairs and ensure regular maintenance.
• Upload all documentation to clients, such as photographs of deliveries or inbound freight issues.
• Enter all paperwork into the TMS.
• Review driver logs, including dispatch calls and arrival times.
• Ensure compliance with federal, state, and local laws and regulations, as well as company policies and procedures.
• Comply with all company safety policies, procedures, and rules.
• Participate in safety meetings and training.

• Minimum:
  High School diploma or GED Certification.
• Minimum: 2 years of experience (3-5 years preferred) in the transportation industry, as a dispatcher or a customer service representative.
• Knowledge of the trucking industry, including freight types, equipment, and regulations (DOT, NAFTA, CSA, federal and local laws).
• Knowledge of Box trucks, 53’ tractor/trailer, OTR, LTL, Flat Beds, and Refrigerator trucks.
• Must be able to pass a drug and background screen.
• Must be able and willing to work weekends and evenings (on-call at least one weekend per month).
• Must be able to speak, read, and write in English.
• Ability to read instructions, numbers, and write legibly.
• Proficiency in using computer software and applications, such as Google (Gmail/Google Docs), TMS, GPS, and electronic logging devices.
• Excellent communication and people skills, as interaction with drivers, customers, and other stakeholders is required.
• Strong problem‑solving and decision‑making skills.
• Ability to work under pressure and multitask.
• Attention to detail and accuracy.

• Location:
  
  6215 Fulton Industrial Blvd, Suite E Atlanta, GA 30336
• Shift: Day (On call/Weekends when needed)
• Day shift location:
  In person
• Job Type: Full Time

• 401(k) with generous company match - eligible after 1 year, immediately vested
• Paid time off
• Paid sick days
• Paid holidays

This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional training.

RS Group, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Equal Opportunity Employer / Drug Free Workplace