Program Manager, Fleet Management

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions‑free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Rivian Service Operations is seeking a Program Manager, Fleet Management, to support the goals of the broader team. The Fleet team comprises four groups—Audit and Compliance, Commercial Fleet, Operating Fleet, and Internal Fleet—each touching various aspects of our business through vehicles, reporting, and guidance on safety and compliance.

The overall mission of Fleet is to control and optimize the operations, maintenance, compliance, quality, and performance of Rivian's vehicle fleet. This includes containing costs, improving operational efficiency and productivity, and ensuring the right vehicles are available at the right place and time.

• As a Program Manager, Internal Fleet, you will support the Internal Fleet groups in accomplishing their goals and priorities. You will identify and implement opportunities for operational improvement, solve complex issues through data analysis and business judgment, and drive strategic decisions related to the Internal Fleet.
  
  Key responsibilities include:
• Driving fleet data accuracy and reporting to manage the internal fleet, including aging and health.
• Implement fleet data validation routines that drive continuous improvement on the data displayed related to fleet status, assigned use, and asset grouping, etc.
• Define fleet vehicle count audit methodology to drive data accuracy and justifiable usage of internal fleet vehicles. In addition, define action plans for improvement based on audit results.
• Be responsible for tolls and citations for our internal fleet, driving plate accuracy and on time payment.
• Supporting the definition of roles and responsibilities within the fleet management team and among cross‑functional partners.
• This role requires exceptional cross‑functional interaction, sharp attention to detail, flexibility, dependability, organization, and a proactive approach to continuous improvement. The Program Manager must prioritize strategically, possess superb communication skills, and maintain a strong focus on execution and project completion.
• Collaborate with fleet users and other groups (Digital, Legal, Tax, Finance, Insurance, Business Operations, etc.) to drive projects from start to end.
• Collect requirements from the Internal Fleet team regarding reporting, system improvement, and forecasting needs to drive operational improvements in day‑to‑day processes.
• Translate business requirements to the Digital and Data teams to drive operational efficiency.
• Provide regular updates on project progress, identify roadblocks, and drive issue resolution.
• Employ a broad perspective when solving problems, collaborating with others, and focusing on priorities.
• Work closely with internal stakeholders to drive accountability for following processes and procedures.
• Support program documentation, standards, and training. Support enforcement of policies and processes in the field to increase efficiency and contribute to a better customer experience (internal and external).

• 2 – 5 years experience in Operations
• 4‑year college/university degree or similar/equivalent work experience in Operations or related field
• Previous experience in fleet management or operations is a plus
• Experience on driving system implementation/change
• Knowledge of SQL, Google Workspace and analytical tools (Databricks BI, etc.)
• Be focused on continuous improvement
• Ability to track open items with different stakeholders in a timely manner without losing the big picture
• Be a self‑starter that takes evaluated risks and is comfortable defining the course to success with minimal oversight
• Willingness to adapt to a dynamic and ambiguous business environment
• Ability…