Operations Resource Leader - PDK

Operations Resource Leader - PDK

As an Operations Resource Leader, you are the force behind directing services at our private aviation terminal, ensuring a seamless and welcoming experience for every guest, crew member, and aircraft in our care. In this fast‑paced role, you’ll provide proactive task planning and deploy team members to ensure a safe, efficient operation, while enabling streamlined and effective communication among staff.

This role requires schedule flexibility, including nights, weekends, and holidays, and the ability to operate in both indoor and outdoor environments—often near active aircraft and ground‑service equipment.

• Coordinate operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs), ensuring accurate communication across all channels.
• Schedule and assign operational tasks to frontline team members based on aircraft arrival/departure schedules or immediate guest needs, covering marshalling, towing, fueling, oil, lavatory, GPU, deicing, valeting, shuttle driving, potable water, and deliveries such as dry cleaning, catering, newspaper, ice, and coffee.
• Plan, delegate, and work closely with all team members, guests, vendors, and aircraft crew to ensure service needs are met and an exceptional guest experience is provided.
• Maintain accurate records of time worked and services performed, reconciling data between software and online systems as needed.
• Learn and understand base operations and how all teams contribute to task execution.
• Proactively prepare for arriving/departing aircraft, identify and coordinate open and upcoming job tasks, and immediately report observed safety concerns to all stakeholders.
• Demonstrate a proactive mindset and anticipate needs before they are formally requested (Ready, Greet, Connect).
• Communicate with colleagues and guests to resolve problems and delegate service requests.
• Review performance metrics and routinely improve the process of making optimal and effective task assignments.
• Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, the company, or guest assets.
• Follow emergency response procedures during critical events.
• Understand, comply with, and enforce all security (physical, cyber, and data) protocols as dictated by signature Aviation and the airport.

• High School Diploma or General Education Degree (GED).
• Minimum 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company’s applicable insurance policies.
• Must be legally authorized to work in the jurisdiction of employment.

• One year of experience in aviation ramp work, customer service, or another related field.

• Strong multi‑tasking agility.
• Ability to adapt quickly to changing flight schedules or operational disruptions.
• Ability to stay calm in a fast‑paced, high‑pressure environment.
• Ability to work collaboratively across multi‑functional teams.
• Ability to foster a cooperative and respectful working environment under pressure.
• Confidence to resolve misunderstandings or conflicts professionally and promptly.
• Proficiency in Microsoft Suite applications.
• Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals; ability to understand safety‑sensitive tasks in English and to communicate clearly in English with others in person, via telephone, radio, and in writing.
• Clear and concise communication (verbal and written) with diverse teams, including crew, guests, peers, and management.
• Understanding of time conversions (UTC/local) for flight schedules.
• Proficiency in using both verbal and digital platforms (radios, face‑to‑face, Teams, apps) to coordinate services.

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals,…