Line Service Technician; LST

Overview

As a front line member of the team, the Line Service Technician embodies the warm and welcoming qualities of Sensational Southern Service with a primary purpose to ensure that all guests of Hill Aircraft are provided a memorable service experience and that all aircraft operations are handled in a safe, professional, and consistent manner that meets our standards of excellence.

The Line Service Technician (LST) serves as an essential part of the fixed-base operator (FBO) daily ramp operations. The LST is a hands-on position on a team responsible for all general aviation aircraft arrival and departure services to include marshaling, greeting, baggage handling, fueling, and towing. The LST supports the overall operations and upkeep of the FBO, delivers timely and vitally accurate ground services to aircraft, anticipates and follows through on guest requests, and ensures all company policies and safety regulations under his or her assigned duties are followed on each shift.

The LST represents Hill Aircraft in a positive and professional manner while interacting and upholding excellent relationships with guests, passengers, pilots, and team members.

• Operate in alignment with the overall goals, values, and expectations of Hill Aircraft and its customers.
• Promote a positive and harmonious working environment within the team in order to provide the highest levels of customer service experience.
• Ensure all operations on the flight line are conducted in accordance to the values and standards of Hill Aircraft that contribute to safety, company policies, and procedures while also adhering to the NATA Safety 1st guidelines.
• Perform all the general functions of the LST position including towing, fueling, directing aircraft with hand signals, wing-walking, baggage handling, windshield cleaning, and other related ground support activities.
• Deliver ground power, potable water, and lavatory services to aircraft.
• Operate tugs, forklifts, golf carts, and mobile refueling vehicles.
• Perform daily fuel quality control inspections on fuel trucks and fuel farm with accurate completion of records paperwork.
• Assist in tracking fuel records and related daily paperwork, including the inventory and transfer of fuel at the fuel farm, as well as communication to Shift Supervisor or Line Manager of fuel ordering needs.
• Maintain fuel inventory records on shift and ensure fuel trucks are stocked and consistently prepared to distribute fuel.
• Carry out detail-oriented responsibilities such as checking aircraft oil levels and delivering fuel on to aircraft.
• Assist passengers and crew with luggage and ground transportation.
• Assist crew and/or concierge teams with trash disposal, ice, coffee, dishes, linens, catering, and newspapers.
• Perform an initial visible damage walk-around on aircraft and report findings to the pilot or owner prior to towing.
• Follow flight and reservation schedules for arrivals, departures, and pull-ups of aircraft.
• Coordinate ramp-parking schedules for smooth arrival and departure operations, as well as efficient hangar stacking needs.
• Greet customers and crew going on or coming off aircraft.
• Respond promptly to customer needs or service requests up to their satisfaction.
• Debrief daily with the team on either the previous or the following shift for updates on current operations to ensure a smooth transition from one shift to the next.
• Communicate regularly with Shift Supervisor or Line Manager on work progress, significant issues that arise, resources needed to perform better, or supply inventory items needing to be ordered when low.
• Follow time management practices by planning ahead and anticipating the demands of each shift or pending customer requests.
• Assist in keeping the aircraft hangar floors clean and orderly.
• Organize and maintain a clean work area where tow bars, chocks, tugs, and other equipment are stored.
• Clean rental cars and courtesy vehicles when needed and assist the concierge team or front desk with the return information.
• Communicate with customers, crews, and team members within the Line and Customer Service departments in person, by two-way radio, in writing, and over the phone.
• Assist front desk Customer Service Representatives when needed.
• Adhere to U.S. Customs, FAA, and airport regulations and procedures.
• Perform cleaning, cutting, and clearing duties around the facilities, customer entrance ways, walkways, and landscaping areas.
• Ensure that all equipment, operational areas, line shack, and terminal lobby areas that customers utilize are continuously organized, clean, and litter-free.
• Assist in thoroughly completing all additional shift duties and assigned tasks to ensure all checklists accompanied are filled out before the end of the shift.

• FBO or aviation experience preferred, but not required.
• Minimum of (2) years of customer service experience.
• High school diploma or GED certificate.
• Minimum of some college credits obtained and/or…