Customer Logistics Regional Manager

About the job

As a Customer Logistics Manager you will oversee and optimize the logistics deployment and installation processes related to customer orders. You will serve as the primary point of contact for customer logistics inquiries and work cross‑functionally with sales, order planning, operations, warehouse, and transportation teams to ensure timely, efficient, and cost‑effective delivery and installation of goods while maintaining high levels of customer satisfaction.

You will possess strong problem‑solving, communication skills, and a deep understanding of logistics principles and customer service excellence.

Preferred working locations:
Atlanta, GA, USA;
Council Bluffs, IA, USA;
Columbus, OH, USA;
Moncks Corner, SC 29461, USA
.

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field, or equivalent practical experience.
• 10 years of experience in logistics, supply chain, or customer service roles with a focus on customer‑facing logistics.
• 5 years of experience with people management.
• Master’s degree or equivalent practical experience (preferred).
• Understanding of logistics principles, transportation modes, warehousing operations, and international shipping.
• Customer‑centric mindset with a commitment to providing exceptional service.
• Strong problem‑solving and data interpretation skills.
• Excellent communication, people management, and presentation skills.

• Act as the primary customer liaison, proactively managing communications regarding order status and shipment tracking while swiftly resolving logistics issues to ensure high satisfaction.
• Oversee transportation and warehouse coordination, managing carrier selection, route optimization, and inventory flow to guarantee cost‑effective and timely delivery.
• Collaborate cross‑functionally with internal teams and external vendors to align supply chain activities and ensure compliance with all regulatory and documentation requirements.
• Drive operational excellence by monitoring Key Performance Indicators (KPIs) and generating reports to identify trends, optimize processes, and reduce transportation costs.
• Lead logistics improvement projects and maintain strong stakeholder relationships to enhance overall service quality, order accuracy, and operational efficiency.

US base salary range: $162,000–$240,000 + bonus + equity + benefits.

Google is proud to be an equal opportunity and affirmative action employer. Google is an equal employment opportunity employer and is committed to creating an inclusive, diverse, and accessible workplace. For more information on our EEO policies see Google’s EEO Policy. Google requires English proficiency for all positions unless otherwise specified.