Duty Manager Cargo Ramp Services

Overview

Are you ready to take flight in a dynamic and fast‑paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

As a Cargo Duty Manager, you will be responsible for the day‑to‑day safe and efficient operation of cargo operations while ensuring customer service standards and contractual services are met.

• Effectively manages staff time to reduce dependence on overtime
• Ensures applicable safety and quality standards are met
• Maintains and updates company’s and customer manuals and documentation
• Implements and monitors the local emergency plan
• Develops and maintains good relations with customers and airport authorities
• Finds solutions to conflicts and irregularities
• Attends and contributes to internal meetings
• Complies with company Standard Operating Procedures (SOP) and policies
• Performs related duties as assigned
• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft and equipment damage.

• Good command of the English language both verbal and written
• High school diploma or equivalent required; degree preferred
• Minimum of 5 years warehouse management experience
• Ability to deal with conflict
• Strong communication skills
• Ability to work under pressure
• Customer focus and quality awareness
• Must be able to work flexible working hours

• 401(k) with company match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vacation and sick leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join Swissport today and be part of a team that connects the world of aviation!