Service Representative - Field Ops

Service Representative - Field Ops

Position at NLB Services
. FTE, Min-Mid hourly salary range ***-***.

• Responsible for warehousing, staging, and distribution functions to maintain a warehouse and/or local inventory that provides quick access to mission critical equipment needed to support business operations worldwide.
• Use established procedures and tools to analyze impact and fulfill service requests.
• Implement and maintain defined warehouse standards across local and satellite locations.
• Work in a team setting, sharing information and assisting others.
• May require testing, cleaning, packaging and restocking of various types of equipment.
• Communicate with other teams within the Field Ops Organization.
• Perform day‑to‑day tasks encompassing the full life cycle management of many components of technology used to support day‑to‑day operations.
• Perform various duties as required by work function:
  Truck and Van Driver;
  Projects;
  Equipment Receiving; IMAC Work orders;
  Network Projects;
  Shipping, and Inventory Control.
• Research disposition of equipment for appropriate handling (Deinstall, Defective, Retire, Recovery, etc.).
• Updating and maintaining correct inventory counts within the assigned Stock IDs.
• Complete cycle counts as needed for area of responsibility.
• Utilize automated tools to perform daily assignments as determined by job function.
• Provide research, analysis and problem resolution to team members.
• Meet established Service Level Agreements for delivery or shipment of orders.
• Handle multiple assignments/tasks simultaneously.
• Ability to work in a fast‑paced warehouse environment.

• Previous warehousing experience a plus.
• Ability to handle continuous interruptions and multiple tasks throughout the day while managing workload and deadlines.
• Ability to work well in a team setting.
• Working knowledge of the Internet, Microsoft Office, Outlook.
• Must be able to pass a background check.
• Must be able to lift boxes of at least 70 pounds.
• Forklift driving experience.
• Operating a hand jack and other warehouse equipment.
• Must meet all SIDA guidelines for badging to access secured areas (some positions).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation, contact HR by sending an e‑mail to

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